Accounts Receivable Rep (Specialty Billing)

Memorial Hospital of Boscobel • Onalaska, WI

1d • Hybrid

About The Position

Emplify Health by Gundersen is seeking a detail-oriented and proactive individual to join our team as a full-time Accounts Receivable Rep in our Specialty Billing department! If you're passionate about problem-solving, compliance, and making a difference in healthcare finance, we encourage you to apply! This is a hybrid eligible role after training, with the expectation to travel onsite to Onalaska, WI occasionally.

Requirements

• High school diploma or equivalent
• 1 year of work experience, preferably in a medical facility, insurance company, or office setting
• Strong communication and problem-solving skills
• Successful completion of core competency testing for Accounts Receivable Representatives

Nice To Haves

• Familiarity with medical billing and third-party payor processes is a plus

Responsibilities

• Work with payors, patients, and internal teams to resolve billing issues, verify correct reimbursement, and maintain accurate patient account data.
• Perform complex account reviews, including denials, credit balances, corrections, insurance eligibility updates, and refund requests, while documenting all actions.
• Communicate with patients about financial responsibilities, provide estimates, set up payment arrangements, and support overall patient satisfaction.
• Ensure compliance by maintaining up‑to‑date knowledge of regulations, contractual guidelines, HIPAA, and payer requirements.
• Identify and resolve system or data issues, such as Charge Master concerns and ERN file errors, collaborating with PBS Systems, IS, and other departments as needed.
• Participate in process improvement, departmental meetings, and special projects to enhance workflow, accuracy, and patient experience.

Benefits

• Opportunities to grow your career through our Career Development Center and Tuition Investment Program
• Access to top-rated retirement plans and healthcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees