Accounts Receivable Manager

Chartwell•Mississauga, ON

2d•CA$95,000 - CA$109,000•Onsite

About The Position

The Accounts Receivable (AR) Manager leads the Accounts Receivable function for Chartwell’s portfolio, overseeing a high-volume, multi-property environment. This role is responsible for ensuring the accuracy, efficiency, and compliance of all receivables processes while driving continuous improvement in team performance, customer service and internal controls. The AR Manager provides leadership to a team of AR Supervisors, AR Advisors, and AR Clerks and serves as a liaison with Operations, Legal and IT.

Requirements

Post-secondary education in Accounting, Finance, or Business
7 + years of progressive experience in Accounts Receivable
3+ years in a leadership role
Excellent analytical, organization, and communication skills.
Strong working knowledge of AR systems
Proven ability to lead teams through change and drive results in a fast-paced environment.
High proficiency in Excel and M365.

Nice To Haves

CPA designation is an asset.
Yardi or residential billing systems experience is an asset.
Bilingualism (English/French) is an asset.

Responsibilities

Lead, mentor, and develop a team of 15 + AR professionals, including AR Supervisors, AR Advisors, and AR Clerks.
Manage team performance, conduct regular coaching, and oversee goal-setting and performance reviews.
Foster a culture of accountability, collaboration, and service excellence.
Ensure process documentations are in place and updated regularly.
Oversee the full accounts receivable cycle, including billing, collections, reconciliations and reporting.
Identify and implement process improvements to increase accuracy and efficiency.
Lead or support system upgrades, automation initiatives, and cross-functional process changes.
Drive root cause analysis of recurring issues and implement corrective action.
Monitor key performance indicators (KPIs).
Support internal control and compliance team activities, including controls testing and business process design.
Act as a key contact for residence leadership, operations teams, and senior management on receivable matters.
Perform other duties as assigned to meet business needs.