Accounts Receivable Manager

Berry Law Firm•Lincoln, NE

3d•Onsite

About The Position

Berry Law is a Veteran-owned and led law firm on a mission to protect the constitutional rights of Americans and help Veterans obtain the benefits they deserve. Founded in 1965, our team brings over 240 years of combined legal experience. We serve clients in all 50 states and have secured hundreds of millions of dollars in benefits for Veterans and their families. Our clients trust us to deliver results—and we do. The Accounts Receivable Manager executes Berry Law's accounts receivable system for veteran clients with outstanding fees. This is a hands-on, execution-focused role responsible for consistent delivery of the firm's AR communication cycle, payment plan administration, and workflow management. The AR Manager ensures timely follow-up at scale while maintaining the utmost professionalism toward clients. This position reports directly to the CFO with a dotted line to Operations and Client Experience.

Requirements

Minimum five years of accounts receivable or collections experience in a high-volume consumer environment
Proven track record of meeting or exceeding DSO and collection rate targets
Proficiency with case management or CRM systems
Exceptional organizational skills with demonstrated ability to manage multiple priorities and deadlines simultaneously
Strong written and verbal communication skills, including call control
High attention to detail and commitment to data accuracy in fast-paced environments
Proficiency with payment processing systems
Ability to work independently and take ownership of outcomes
Comfort with metrics-driven performance management and accountability

Nice To Haves

Experience in professional services billing, legal billing, or law firm accounts receivable operations
Experience working with veteran populations or in veterans' advocacy organizations
Familiarity with VA disability appeals processes, fee agreements, or federal administrative law billing structures
Demonstrated ability to balance financial interests with client service excellence

Responsibilities

Execute the firm's weekly accounts receivable communication cycle for all outstanding non-withholding invoices, including outbound calls, texts, and emails
Conduct direct client outreach to collect payment, answer billing questions, and resolve routine account inquiries
Document all client communications and collection activities within the firm’s case management system
Provide exceptional support to firm attorneys.
Ensure attorneys are equipped with organized, complete, and accurate information on client accounts.
Coordinate with attorneys when fee disputes escalate beyond routine billing questions
Serve as the primary SOP and system administrator, ensuring all staff follow established workflows and data entry standards
Generate weekly and monthly AR performance reports for CFO review, including DSO, aging analysis, and task completion metrics
Identify process breakdowns and bottlenecks and recommend corrective actions
Train and support Billing Staff and Client Experience team members who assist with AR task volume
Initiate process improvement in accounts receivable workflows and client financial communications
Communicate with empathy and professionalism, recognizing that many veteran clients face financial hardship or service-connected disabilities
De-escalate routine billing concerns and maintain Berry Law's reputation for veteran advocacy while protecting the firm's financial interests
Recognize when client circumstances require attorney involvement and escalate appropriately without delay