Accounts Receivable Manager

Canstar Restorations LP•Coquitlam, BC

10d•Onsite

About The Position

We are seeking a driven, hands-on Accounts Receivable Manager to lead and optimize the AR function across all Canstar Group entities. This role serves as the group lead for accounts receivable best practices, standardizing collection processes, reporting disciplines, and cash conversion strategies across all business divisions. The Accounts Receivable Manager will oversee the full receivables lifecycle from billing readiness through cash application and collection resolution while partnering closely with Finance, Operations, Project Managers, Project Support teams, and branch leadership. The ideal candidate is a proactive leader who thrives in a high-volume, fast-paced environment and can combine disciplined execution with practical business judgment. This role is especially important in a restoration environment, where collections often require coordination across insurers, independent adjusters, brokers, strata and property managers, school boards, commercial clients, and property owners. Success in this position will come from building the right cadence, accountability, and follow-through to turn completed work into cash more efficiently.

Requirements

Minimum 5+ years of progressive AR and collections experience, preferably in a multi-entity, project-based, or decentralized operating environment.
Demonstrated success leading AR best practices, collection disciplines, and process improvement initiatives across teams or business units.
Strong understanding of the full receivables lifecycle, including billing readiness, dispute management, account reconciliation, and cash application.
Proven ability to lead, develop, and hold teams accountable in a high-volume, deadline-driven environment.
Strong business acumen with a solid grasp of AR controls, working capital management, and performance metrics such as DSO and aging trends.
Excellent communication and interpersonal skills, with the confidence to engage internal stakeholders and external customers professionally and firmly.
Advanced Excel capability and comfort working with ERP and finance systems.
Highly organized, self-motivated, and able to manage competing priorities with sound judgment and follow-through.
Professional, assertive, and solution-oriented approach to collections, conflict resolution, and stakeholder management.

Nice To Haves

Experience in restoration, insurance, construction, property services, or a related industry with complex stakeholder-driven billing.

Responsibilities

Act as the enterprise lead for AR best practices across all Canstar business divisions and branch operations.
Lead the end-to-end accounts receivable process across multiple entities, branches, and systems, ensuring consistency, control, and timely follow-through.
Standardize collection practices, escalation protocols, account review routines, and reporting expectations across the group.
Develop and maintain policies, procedures, and documentation standards that improve receivables performance and support scalable growth.
Identify trends by customer type, branch, division, and payer to improve collections strategy and working capital results.
Drive timely collections and reduction in days sales outstanding (DSO) in alignment with company targets and cash flow priorities.
Implement best-practice collection approaches suited to the restoration industry, where receivables often involve insurers, adjusters, strata managers, school boards, brokers, commercial clients, and property owners.
Monitor customer accounts, aged receivables, unapplied cash, prepayments, holdbacks, and disputed balances, and ensure issues are resolved quickly.
Investigate and resolve billing discrepancies, incomplete documentation, account disputes, and payer-specific issues that delay collection.
Oversee the accurate application of payments, including cheques, EFTs, wire transfers, e-transfers, and credit cards.
Manage credit notes, write-offs, account adjustments, and escalations in accordance with company policy and delegated authority.
Lead a disciplined AR review cadence with Project Managers, Project Coordinators, Project Assistants, and branch leadership to review aging accounts, assign action items, and track follow-through.
Establish clear accountability across Finance, Operations, and project support teams for billing readiness, collection follow-up, dispute resolution, and supporting documentation.
Partner with Project Managers and support teams to remove process bottlenecks that delay invoicing or collection and improve overall cash conversion.
Coordinate weekly and monthly AR meetings, including status updates, escalation discussions, priority account reviews, and recovery action plans.
Escalate material collection risks, stalled accounts, and recurring process issues to Finance and Operations leadership with recommended actions.
Build, lead, and mentor a high-performing AR team aligned with Canstar’s values, urgency standards, and service expectations.
Set clear KPIs, service levels, and accountability measures for the AR team and monitor results against targets.
Coach the team on effective collection practices, professional communication, conflict resolution, and customer relationship management.
Foster a culture of ownership, responsiveness, accuracy, and continuous improvement across the AR function.
Prepare and analyze AR aging reports, collection dashboards, cash conversion metrics, and related management reporting.
Implement scorecards and KPI reporting that improve visibility into collection effectiveness, aging trends, disputes, and branch-level performance.
Evaluate and improve AR workflows, controls, system usage, and handoffs between Operations, invoicing, and Finance.
Support ongoing optimization of integrated workflows across all Canstar entities and systems.
Ensure compliance with company policies, contractual obligations, internal controls, and applicable accounting standards.
Ensure that self and others adhere to Canstar’s health and safety practices and procedures.
Ensure good housekeeping is maintained to perform work safely and efficiently.
Understand applicable safety policies and protocols.
Ensure that all required PPE is worn when required.