Accounts Receivable Manager

MDpanel

2d•$75,000 - $97,000

About The Position

MDpanel is seeking an experienced, detail-oriented, and customer-focused Accounts Receivable Manager to lead our Order-to-Cash (O2C) function. Reporting to the Controller, the Accounts Receivable Manager will be responsible for overseeing billing, collections, cash application, customer account management, and revenue-related controls across multiple legal entities in the United States and Canada. The ideal candidate is a strong leader who enjoys improving processes, building scalable procedures, and partnering with internal teams to ensure timely and accurate invoicing and collections while delivering an exceptional customer experience.

Requirements

Bachelor’s degree in Accounting, Finance, or Business.
5+ years of progressive Accounts Receivable experience.
2+ years of people management experience.
Strong understanding of Order-to-Cash processes.
Experience with ERP systems (NetSuite preferred).
Advanced Microsoft Excel skills.
Excellent analytical and problem-solving abilities.
Strong communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid work authorization for the country in which they are applying.

Nice To Haves

CPA or CMA designation (or working toward one).
Experience in healthcare, legal, SaaS, or professional services.
Experience with multi-entity and multi-currency organizations.
Experience working with U.S. and Canadian operations.
Experience with workflow automation and process improvement initiatives.

Responsibilities

Lead, coach, and develop the Accounts Receivable team.
Establish performance expectations and monitor departmental KPIs.
Conduct regular one-on-one meetings and performance reviews.
Foster a culture of accountability, continuous improvement, and customer service.
Oversee accurate and timely customer invoicing.
Ensure invoices comply with customer contracts and pricing agreements.
Review complex customer billing situations and resolve discrepancies.
Maintain billing procedures and documentation.
Partner with Operations to ensure services are billed promptly and accurately.
Develop and execute collection strategies to minimize overdue receivables.
Monitor aging reports and prioritize collection efforts.
Work directly with customers to resolve payment issues.
Evaluate customer creditworthiness and recommend credit limits.
Reduce Days Sales Outstanding (DSO) while maintaining strong customer relationships.
Oversee timely application of customer payments.
Investigate and resolve unapplied cash and payment discrepancies.
Ensure customer accounts remain accurate and current.
Prepare AR-related journal entries and account reconciliations.
Reconcile Accounts Receivable subledger to the general ledger.
Review allowance for doubtful accounts.
Support monthly financial reporting deadlines.
Identify opportunities to automate manual processes.
Improve workflows within NetSuite and integrated billing systems.
Develop standard operating procedures (SOPs).
Implement internal controls that strengthen the Order-to-Cash process.
Partner with Sales, Customer Success, Operations, and Finance to resolve billing issues.
Support contract reviews for billing implications.
Assist with implementation of new products, pricing models, and customers.
Ensure compliance with company policies and accounting standards.
Support external audits by preparing schedules and responding to auditor requests.
Maintain documentation supporting revenue and receivable balances.
Prepare and distribute AR dashboards and KPI reports.
Analyze trends in collections, aging, DSO, bad debt, and cash flow.
Provide recommendations to improve working capital.