Accounts Receivable Insurance Follow-Up Specialist

Superior Air-Ground Ambulance•Addison Township, IL

13d•Onsite

About The Position

The Accounts Receivable Insurance Follow-Up Specialist pursues reimbursement for services rendered and works to resolve open accounts receivable, including denied and delinquent claims. The role follows up with insurance carriers and/or patients to maximize collections for clients by resolving denials, appealing claims, contacting carriers about open accounts, and responding to carrier correspondence and inquiries. Additional duties include research, client contact, employee training, and possible work across multiple practice management systems. This position is fully in-office in Elmhurst, Monday through Friday. Mandatory overtime may be required depending on business needs.

Requirements

High school diploma or equivalent; college preferred.
At least 1–2 years of revenue cycle collections experience.
Knowledge of CPT, ICD-9/10, and HCPCS codes.
Knowledge of government payers and commercial/managed-care carrier rules and processes in a professional billing environment.
Attention to detail and ability to identify and resolve problems and document outcomes.
Strong written and verbal communication skills.
Excellent analytical and problem-solving skills.
Ability to multitask and recognize trends to effectively work accounts receivable.
Intermediate Microsoft Office skills, including Word and Excel.
Initiative to learn new tasks and apply acquired knowledge to future duties.
Flexibility, adaptability, and accountability.
Strong office and typing skills.

Nice To Haves

Previous EMS experience.
College education.

Responsibilities

Resolve current denials and appeals/correspondence tasks within 72 hours of receipt.
Resolve unpaid claims more than 60 days from the date of service.
Review previously worked claims at least every 30 days.
Document daily accounts and claims worked on the Productivity Board.
Work 64 to 80 accounts daily.
Use strong office and typing skills and maintain attention to detail.
Work independently and collaboratively with a team.
Conduct research, contact clients, and participate in employee training as needed.