Accounts Receivable - Dispute Resolution Specialist

Menzies Aviation Careers • Grapevine, TX

1d

About The Position

Detail-oriented Billing Dispute Resolution Specialist to manage financial disagreements and resolve client disputes swiftly and professionally. You will investigate the root causes of billing discrepancies, communicate directly with clients, and process the necessary account adjustments to ensure accurate billing records.

Requirements

• Minimum of 2–4 years of experience in accounts receivable, finance, or customer dispute resolution team.
• Proficiency in bookkeeping and ERP software.
• Intermediate to advanced Microsoft Excel capabilities.
• A "detective" mindset with the ability to dig through data and physical documentation to identify the root cause of an error.
• Exceptional active listening, de-escalation, and written communication skills.
• Strong problem-solving skills.
• Strong verbal and written communication, customer service, time management, negotiation skills.
• Excellent interpersonal skills.
• Detail oriented, strong organizational skills.
• Self-motivator while actively participating in a team environment.
• Sense of urgency and ability to multi-task.

Nice To Haves

• Knowledge of the collections decision process and documentation involved.
• Working knowledge of effective customer service techniques.
• Working knowledge of billing and collection policies and procedures.
• Ability to communicate on billing issues in relation to the steps necessary for collection.

Responsibilities

• Review and investigate billing discrepant transactions by analyzing contracts, purchase orders, and invoices.
• Serve as the primary point of contact for billing inquiries, providing clear, and professional communication throughout the resolution process.
• Work with billing team and Station personnel to process credit memos and rebills to accurately reconcile customer accounts in a timely manner.
• Partner with sales, operations, and accounting departments to gather necessary information and prevent future billing errors.
• Log all case details, correspondence, and resolution steps accurately.
• Take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
• Adhere to the company's Substance Misuse Policy.

Benefits

• The company is committed to providing a safe working environment for all staff members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed