Dispute Resolution Specialist

Virginia Information Technologies Agency • Richmond, VA

2d • $50,000 - $51,500 • Onsite

About The Position

This individual will utilize alternative dispute resolution (ADR) skills to assist consumers and businesses in the resolution of consumer complaints that do not allege violations of law. Duties include resolving disputes between consumers and businesses through use of appropriate ADR methods, including facilitation, conciliation, and mediation; managing assigned caseload in an effective and efficient manner; and providing consumer education where appropriate. This individual will report to the Manager of the Dispute Resolution Unit and collaborate with other members of the Consumer Protection Section, including attorneys and investigators. Routine interaction with state/federal officials, businesses, and the general consuming public is required.

Requirements

• Knowledge and experience in customer service, consumer protection laws, and ADR techniques
• Well-developed oral and written communication skills
• Demonstrated success and experience in the resolution of complaints using ADR methods
• Proven ability to work efficiently in a fast-paced environment
• Proven ability to interact effectively with a diverse workforce and the general public
• Proficiency using personal computers

Nice To Haves

• Solid working knowledge of Microsoft Word, Excel, and databases
• B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in ADR
• Willingness to obtain General District Court mediation certification within two years of employment and maintain this certification

Responsibilities

• Resolving disputes between consumers and businesses through use of appropriate ADR methods, including facilitation, conciliation, and mediation
• Managing assigned caseload in an effective and efficient manner
• Providing consumer education where appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree