Dispute Resolution Specialist

ICCU • Chubbuck, ID

14h • Onsite

About The Position

Performs various duties regarding dispute processing, resolution, and maintaining department efficiency. Ensures member satisfaction through courteous, accurate, and efficient service.

Requirements

• Excellent math skills and computer knowledge
• Good communication and interpersonal skills
• Ability to always maintain the confidentiality of Credit Union and member records
• A demonstrated cooperative and positive attitude toward members and other Credit Union staff
• Logical, process-oriented thinker with a natural sense of urgency
• Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details
• Accurate in balancing and account research
• Professional in appearance, attendance, quality, and quantity of work performed
• Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU
• Must be eligible for membership at ICCU to obtain employment

Nice To Haves

• Bachelor's degree preferred
• 0-3 years' experience preferred

Responsibilities

• Review, investigate, and process transaction disputes for cards, ACH, checks, Zelle, ATM, and other related transactional fraud claims
• Provide support to team members and others to ensure proper claim documentation and resolution
• Work with vendors and partners to complete assigned tasks
• Understand applicable regulations and compliance requirements
• Assisting with maintaining credit union policies, procedures, and training
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level