Dispute Resolution Specialist I

Ktvaecu • Knoxville, TN

5d • Onsite

About The Position

The schedule for this position is Monday - Friday, 8:30am - 5:15pm. One Saturday per month 8:15am - 12:30pm. Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day. Submit your application to us today and let us be the First Choice for your new career journey! About Us: Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 264,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Requirements

• High school diploma or general education degree (GED).
• Minimum of two years’ experience with dispute resolution and fraud mitigation strongly preferred.
• Financial industry experience strongly preferred.
• Individual must possess the knowledge skills and ability required to execute the essential functions in a satisfactory manner.
• Ability to read and interpret documents such as operating instructions, and policies and procedures.
• Ability to write correspondence and use proper grammar, punctuation and spelling.
• Ability to speak effectively before groups of members or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent.
• Ability to use sound reasoning in order to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Possess analytical and problem-solving skills to assist members using independent judgment.
• Ability to operate related computer applications including Word, Excel and Email.
• Proficient typing skills.
• Ability to operate other business equipment including adding machine, coin and money counting machines and telephone.

Nice To Haves

• Minimum of two years’ experience with dispute resolution and fraud mitigation strongly preferred.
• Financial industry experience strongly preferred.

Responsibilities

• Review disputes and error resolutions.
• Daily chargeback reports.
• Monitor dispute general ledgers and ensure accurate balancing.
• Report operating loss.
• Working knowledge of Centrix Dispute tracking system.
• Research and process disputes and retrieval requests.
• Communicate with members or merchants to obtain proper documentation and additional information.
• Maintain up-to-date knowledge of products, procedures and policy of the department.
• Complete required annual trainings
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrual of paid PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED