Accounts Receivable Customer Resolution Analyst

Onward Group • Franklin, WI

4d • Onsite

About The Position

This role is responsible for performing and owning the entire collection process. The analyst will ensure that customer collection needs are exceeded and resolve any requests related to their account, collaborating with cross-functional departments. Responsibilities include processing and posting customer payments, creating various reporting requests and account reconciliations, and assisting with monthly, quarterly, and yearly audits and closings. The position also involves suggesting, implementing, and participating in process improvement initiatives.

Requirements

• 2-year degree in Accounting is REQUIRED.
• Strong analytical and problem solving skills with the attention to detail.
• Strong multi-tasking and time-management skills.
• Ability to work independently as well as in a team environment.
• Experience with Microsoft Office, highly proficient Excel skills are REQUIRED.

Nice To Haves

• Prior experience with the understanding of collection functions is PREFERRED.
• Bi-Lingual English - Spanish is a plus.
• Experience with SAP, Ariba, Taulia, and Coupa is a plus.

Responsibilities

• Performing and owning the entire collection process.
• Ensuring that we are exceeding our customer’s collection needs and resolve any requests within the handling of their account while working with cross-functional departments.
• Process and post all customer payments.
• Creating various reporting requests and account reconciliations.
• Assist and support monthly, quarterly, and yearly audits and closings.
• Suggest, implement, and participate in process improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree