Accounts Receivable Analyst

Restructured GRSI • Jacksonville, FL

3d

About The Position

The Accounts Receivable Analyst is responsible for managing an assigned portfolio of customer accounts and driving the timely collection of outstanding accounts receivable. This role serves as a key liaison between customers and internal stakeholders, working to resolve payment delays, research disputes, identify risks, and improve overall cash flow performance. The ideal candidate is self-motivated, customer-focused, and capable of balancing relationship management with effective collection practices. Success in this role requires strong communication, analytical, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.

Requirements

• Strong understanding of accounts receivable, collections, account reconciliation, reserves, adjustments, and write-off practices.
• Excellent verbal and written communication skills, including the ability to communicate effectively with customers and internal stakeholders.
• Strong customer service, negotiation, and relationship-management abilities.
• Demonstrated analytical and investigative skills, with the ability to identify the underlying causes of account discrepancies and payment delays.
• Ability to analyze aging reports, customer account activity, and supporting documentation to develop appropriate recommendations.
• Sound judgment and the ability to balance customer relationships, financial risk, internal policies, and collection objectives.
• Strong organizational and time-management skills, with the ability to manage a portfolio containing multiple priorities and deadlines.
• High level of accuracy, attention to detail, and commitment to maintaining complete account documentation.
• Ability to work independently, take ownership of results, and collaborate effectively across multiple departments.
• Commitment to continuous improvement and an interest in developing more efficient and effective accounts receivable processes.
• Proficiency in Microsoft Excel, including filters, formulas, pivot tables, reconciliations, and data analysis.
• Experience working with enterprise resource planning systems, preferably Microsoft Dynamics 365.
• Familiarity with Microsoft Outlook, Teams, Power BI, and other financial reporting or business intelligence tools.
• Ability to accurately document collection activity, disputes, account decisions, and customer commitments within company systems.
• Ability to analyze large volumes of account data and translate findings into clear, actionable recommendations.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Review aging reports and prioritize collection efforts based on risk, exposure, and delinquency trends.
• Contact customers by phone, email, and virtual meetings to obtain payment commitments and resolve overdue balances.
• Investigate and resolve payment delays caused by billing errors, missing invoices, purchase order issues, short payments, deductions, disputes, or other account concerns.
• Work closely with railroad office managers, billing teams, sales personnel, operations teams, cash application teams, and other stakeholders to support payment resolution efforts.
• Maintain positive customer relationships while effectively managing collection objectives.
• Prepare collection updates, aging summaries, and account status reports for management review.
• Identify opportunities to improve collection effectiveness, account accuracy, reporting, customer communication, and accounts receivable processes.
• Complete other related projects and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed