Accounts Receivable Coordinator

George Brown Polytechnic•Toronto, ON

1d•Hybrid

About The Position

George Brown Polytechnic is seeking an Accounts Receivable Coordinator to join the Office of the Registrar. This full-time, permanent position offers a hybrid work modality, with 2 days on-site and 3 days remote. The role involves managing student accounts, resolving payment issues, making financial decisions in line with policies, and assisting students with financial difficulties. The Polytechnic is committed to creating an equitable and inclusive environment and encourages applications from diverse backgrounds.

Requirements

Three-year diploma/degree from a recognized post-secondary institute in Business with Accounting major.
Collection agency training/conferences, and debt reduction techniques training is required.
Minimum of five (5) years’ progressive experience in handling of collection and receivables with either Accounts receivable department or Collection agency.

Nice To Haves

Preferable experience on mainframe system (Banner Ellucian).
Ability to manage projects.
Solid analytic, coordination and time management skills.
Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.

Responsibilities

Examining and verifying students’ outstanding accounts for accuracy; following up on balances by sending statements, letters, and reminders; placing AR holds after reviewing aging reports; and ensuring Stu-view accounts and Web payments are reflected accurately and in a timely manner.
Resolving payment issues (e.g., missing payments) by analyzing electronic Web payments (Moneris) against student accounts; providing detailed explanations of additional charges; and ensuring all payments are correctly applied and understood by students.
Making financial decisions and advising stakeholders, including authorizing registrations and waiving penalties in line with policies; liaising with Registrar’s Office coordinators on due dates, late fees, holds, OSAP uploads, and student communications regarding outstanding balances and deadlines.
Assisting students with financial difficulties through one-on-one meetings to discuss their situation, arrange and configure deferral/automated instalment payment plans, set due dates, and follow up with written communication of the agreement while monitoring for smooth operation.
Tracking instalment payments in SIS to ensure timely payments, following up on NSF cheques, declined credit cards, and chargebacks, and reviewing, interpreting, and resolving discrepancies in student financial records.
Other duties as assigned.