Accounts Receivable Coordinator

Continuum Services•Detroit, MI

6d•Hybrid

About The Position

Continuum Services is seeking a proactive, technology-savvy Accounts Receivable Coordinator to manage commercial collections and related accounts receivable activities across Continuum Services and Allied Building Services. The primary focus is managing customer relationships, maintaining a consistent collection cadence, and driving timely payment across a high-volume portfolio. The successful candidate will learn each customer’s payment habits and adjust their collection approach appropriately while maintaining positive business relationships.

Requirements

High school diploma or equivalent required
Two to five years of commercial accounts receivable and collections experience.
Experience working in a high-volume environment.
Strong technical aptitude and the ability to work across multiple systems.
Ability to balance effective collections with maintaining positive customer relationships.
Proficiency with Microsoft Excel, Outlook, and Word.
Experience with Salesforce, Sage, Versapay, Coupa, Paymode-X, Archibus, Huntington Bank solutions, or other accounting software.
This position requires commercial accounts receivable and collections experience.

Nice To Haves

Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
Valid driver’s license preferred for occasional local travel.
Experience supporting business-to-business accounts in facilities management, environmental services, janitorial services, construction, skilled trades, or another service-based industry.
Working knowledge of basic accounting principles.
Experience managing accounts across multiple companies or business units.

Responsibilities

Manage a portfolio of commercial customer accounts across two business units.
Perform daily collection activities and follow up on past-due balances.
Prepare and distribute customer invoices, supporting documentation, and monthly statements.
Build productive relationships with customers and accounts payable contacts.
Learn customer payment patterns, approval processes, and invoicing requirements.
Adjust collection strategies based on account history and customer responsiveness.
Record and apply customer payments, including ACH receipts, checks, credit card payments, and wire transfers.
Research and resolve unapplied cash, payment discrepancies, invoice questions, billing disputes, and account issues.
Reconcile customer accounts by reviewing invoices, payments, credits, and adjustments.
Maintain accurate collection notes and customer account information.
Coordinate with accounting, billing, and operational teams.
Support accounts receivable reporting and month-end close activities.
Identify opportunities to improve collection processes and workflows.