Accounts Receivable Coordinator

M&K Truck Centers•Wyoming, MI

11d

About The Position

M&K Truck Centers is seeking an experienced Accounts Receivable Coordinator to join our accounting team. This position plays a key role in maintaining an assigned Parts and Service Accounts Receivable portfolio, ensuring timely collections, accurate payment processing, and exceptional customer support. The ideal candidate will have prior accounts receivable experience, strong communication skills, and the confidence to professionally resolve customer account issues while maintaining positive business relationships.

Requirements

3+ years of Accounts Receivable, Collections, or Accounting experience preferred.
Previous experience managing customer accounts and collecting outstanding balances.
Comfortable making outbound calls and communicating professionally with customers regarding account status and payment issues.
Ability to remain calm, confident, and professional while resolving customer concerns and payment disputes.
Basic proficiency with Microsoft Excel required.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to work independently while also collaborating effectively with a team.

Nice To Haves

Experience with CDK software is a plus.

Responsibilities

Manage and maintain a Parts and Service Accounts Receivable portfolio.
Contact customers by phone and email regarding past due invoices, payment application issues, billing discrepancies, and unusual account activity.
Monitor customer balances and aging reports to ensure timely collections.
Handle incoming Accounts Receivable calls, answer customer inquiries, and provide requested invoices, statements, and supporting documentation.
Research and resolve account discrepancies while partnering with customers and internal departments.
Collaborate with M&K locations to investigate and resolve billing concerns and customer issues.
Process Accounts Receivable-related documentation, including ACH payment setup forms, credit references, and vendor forms.
Prepare and distribute monthly customer statements.
Maintain accurate customer account records and payment information.
Support additional accounting and administrative duties as assigned.