Accounts Receivable Coordinator

Doane Grant Thornton•Mississauga, ON

12d•CA$56,600 - CA$73,580•Hybrid

About The Position

As an Accounts Receivable Coordinator, your responsibilities will include monitoring and managing outstanding client, Member Firm, and non-client receivable accounts to support timely collection and resolution of aged balances. You will perform collection activities, including client outreach, payment negotiations, follow-up on commitments, and implementation of appropriate collection strategies. You will assess account risk and recommend actions such as credit holds, payment arrangements, bad debt recovery, and external collection support in accordance with firm policies. You will build and maintain strong relationships with clients, Partners, and internal stakeholders while serving as a key contact for accounts receivable inquiries and issue resolution. You will collaborate with Partners and business leaders to provide account updates, discuss collection strategies, and escalate risks as needed. You will perform account reconciliations, resolve payment application issues, and partner with Treasury to investigate and clear unapplied or unidentified payments. You will maintain accurate account records, collection documentation, client information, and reporting to support effective receivables management and decision-making. You will support firm-wide cash collection initiatives by coordinating write-off requests, responding to credit reference inquiries, processing payment-related requests, and contributing to special projects as assigned. You will also assist the Treasury team by processing credit card payments and supporting payment-related inquiries.

Requirements

3-5 years of Accounts Receivable, Collections, or Credit Management experience.
Diploma or degree in Accounting, Finance, Business Administration, Commerce, or a related field, or an equivalent combination of education and experience.
Strong understanding of accounts receivable processes and basic accounting principles.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
Excellent communication, relationship-building, and negotiation skills.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Detail-oriented, self-motivated, and able to work both independently and collaboratively.

Nice To Haves

Professional services experience is considered an asset.

Responsibilities

Monitoring and managing outstanding client, Member Firm, and non-client receivable accounts to support timely collection and resolution of aged balances.
Performing collection activities, including client outreach, payment negotiations, follow-up on commitments, and implementation of appropriate collection strategies.
Assessing account risk and recommending actions such as credit holds, payment arrangements, bad debt recovery, and external collection support in accordance with firm policies.
Building and maintaining strong relationships with clients, Partners, and internal stakeholders while serving as a key contact for accounts receivable inquiries and issue resolution.
Collaborating with Partners and business leaders to provide account updates, discuss collection strategies, and escalate risks as needed.
Performing account reconciliations, resolving payment application issues, and partnering with Treasury to investigate and clear unapplied or unidentified payments.
Maintaining accurate account records, collection documentation, client information, and reporting to support effective receivables management and decision-making.
Supporting firm-wide cash collection initiatives by coordinating write-off requests, responding to credit reference inquiries, processing payment-related requests, and contributing to special projects as assigned.
Assist the Treasury team by processing credit card payments and supporting payment-related inquiries.