Accounts Receivable Coordinator

University of New Orleans•New Orleans, LA

11d

About The Position

This position is within the Bursar Operations department at LSU New Orleans. The Accounts Receivable Coordinator will assist in the preparation and distribution of collection notices for student and non-student accounts, ensuring sound collection practices are followed to support the University's financial objectives while maintaining positive customer relationships and compliance with the Fair Debt Collection Practices Act. The role also involves ensuring compliance with university and system policies, as well as relevant state and federal regulations. Key responsibilities include accurate maintenance and reconciliation of student accounts, contacting individuals regarding delinquent balances, preparing reports, responding to inquiries, assisting with the Perkins Loan program, working with outside collection agencies, establishing receivables with supporting documentation, creating refunds and payment plans, participating in registration activities, and providing financial counseling to withdrawing students. The role also includes processing ad hoc transactions and student payments at the Bursar Counter.

Requirements

Bachelor’s degree or Associate degree with 2 years of student services experience in lieu of degree
Good verbal/written communication skills.
Ability to work effectively under pressure and with others.

Nice To Haves

Experience with Workday ERP Student Financials System in the Bursar and Financial offices in a higher education setting.

Responsibilities

Assist in the preparation and distribution of collection notices for student and non-student accounts.
Ensure sound collection practices are followed and maintain compliance with the Fair Debt Collection Practices Act.
Ensure compliance with university & system policies and relevant state & federal regulations.
Aid in the accurate maintenance and reconciliation of student accounts, processing corrections and adjustments.
Contact students and non-students regarding delinquent balances or missed payment plan installments.
Assist with preparing monthly and quarterly reports and communicate with university officials.
Respond to inquiries regarding payment of past due accounts.
Assist with the Perkins Loan program and work with the billing company for accuracy.
Assist with outside agencies contracted to pursue delinquent accounts.
Assist in requesting and maintaining supporting documentation before establishing receivables.
Create student refunds, payment plans, and third-party receivables for accuracy.
Participate in registration activities and assist in the Enrollment Cancellation process.
Provide financial counseling to students withdrawing from the University.
Process ad hoc transactions and student payments at the Bursar Counter.