Accounts Receivable Coordinator

Rotary International•Evanston, IL

3d•Hybrid

About The Position

The Collections Coordinator manages past-due Rotary/Rotaract Club dues accounts professionally and efficiently. This role involves contacting Rotarians/Rotaractors to secure payment arrangements, addressing inquiries regarding billing and payments, and collaborating with internal teams to resolve disputes. This role will require strong communication and negotiation skills, working effectively in a fast-paced environment, and having a customer-focused approach to collections. Additionally, this role must demonstrate cooperative teamwork within a high-volume, performance-driven multi-cultural environment that consistently meets and exceeds deadlines and goals.

Requirements

Strong collection customer service experience within a multi-cultural environment with knowledge of billing & collections processes and procedures required.
Excellent written and oral English and Spanish language communication skills.
Proven ability to research and resolve issues independently and in a team environment.
Knowledge of a high-volume Accounts Receivable financial system.
Microsoft Office, Intermediate Excel proficiency, Word, and Outlook.
Self-starter with excellent interpersonal, communication, and problem-solving skills.
High School diploma required.
College coursework in accounting or business or equivalent experience.
Must have 3+ years of experience in Accounts Receivable, billing & collection processes.
Must have 3+ years of financial management system experience.
Fluent in written and spoken English and Spanish.

Nice To Haves

Written and Oral Communication
Microsoft Office, including intermediate Excel proficiency (formulas and functions), Word, and Outlook
Researching and resolving issues both independently and in a team environment
Working in a multi-cultural environment that embraces diversity, equity, and inclusion
Working in a hybrid environment
Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
Productivity: Able to generate results that moves Rotary toward achieving its goals.
Accountability: Have a clear sense of ownership and take personal responsibility for actions.

Responsibilities

Serve as the main point of contact for all customer inquiries and concerns relating to accounts.
Initiate contact with customers in a professional manner to collect outstanding balances.
Maintain customer accounts to ensure accurate application of payments and credit memos.
Clearly and proactively communicate collection, termination, and reinstatement policies and procedures to customers.
Research and resolve inquiries and issues.
Partner with International Offices on collection efforts and issues to meet and exceed deadlines and goals.