Accounts Receivable Coordinator (Remote)

ACCESS TELECARE• US,

8d•Remote

About The Position

Access TeleCare is the nation's largest provider of acute specialty telemedicine, with more than 2,600 telemedicine programs launched and partnerships with 1 in 5 U.S. hospitals across all 50 states. For more than 20 years, we've pioneered tech-enabled virtual care, delivering more than 1 million patient encounters annually across specialties including behavioral health, neurology, hospitalist medicine, pulmonary and critical care, maternal-fetal medicine, infectious disease, cardiology, and nephrology. Our care reaches communities representing more than 65% of the U.S. population, many of them rural, underserved, or vulnerable. Our Telemed IQ platform enables life-saving care across multiple specialties, and we're proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission's Gold Seal of Approval. Learn more about our vision, mission, and values at accesstelecare.com [https://accesstelecare.com/]. The Revenue / Accounts Receivable Coordinator is responsible for end-to-end billing and accounts receivable management for assigned health systems and customer accounts. This role reviews and prepares billing data in Salesforce, imports billing into NetSuite, distributes invoices and supporting documentation, resolves customer disputes, processes credits and adjustments, and manages outstanding receivables through resolution.

Requirements

High school diploma or equivalent required.
Experience in accounts receivable, billing, revenue operations, accounting, or a related field.
Strong Excel, analytical, and data-management skills.
Strong attention to detail and ability to research and resolve complex billing issues.
Excellent customer service, communication, and organizational skills.
Ability to manage multiple accounts, priorities, and deadlines independently.
Ability to thrive in a high growth, fast-paced organization
Must be able to remain in a stationary position 50% of the time

Nice To Haves

Associate degree or some college coursework in Accounting, Finance, Business, or a related field preferred, but not required.
2–4 years of experience in accounts receivable, billing, collections, revenue operations, or a related field preferred.
Relevant work experience may substitute for formal education.
Salesforce and/or NetSuite experience preferred.
Experience with customer disputes, collections, credits, or complex billing preferred.
Occasional travel for meetings and collaboration

Responsibilities

Own assigned customer accounts from billing preparation through payment and resolution.
Review, analyze, validate, and manipulate billing data in Salesforce to ensure accurate invoicing.
Import billing information into NetSuite and generate customer invoices.
Prepare and securely distribute invoices and required supporting documentation according to customer requirements.
Serve as the primary Revenue contact for customer billing questions and disputes, researching issues and coordinating resolution with internal teams.
Research and process approved credits, rebills, and billing adjustments while maintaining appropriate supporting documentation.
Monitor AR aging, perform collection follow-up, document payment status and commitments, and escalate significantly aged or high-risk balances.
Maintain accurate customer account records, billing documentation, dispute status, and collection notes.
Partner with Revenue Systems, Cash Applications & Collections, Accounting, Client Services, Sales, Legal, FP&A, Operations, and other teams to resolve billing and payment issues.
Support month-end close, reconciliations, audits, system testing, cross-training, and process improvement initiatives as needed.
Other duties as assigned.