Accounts Receivable & Collections Supervisor

Mac Papers and Packaging,•Jacksonville, FL

9h•Onsite

About The Position

The Accounts Receivable & Collections Supervisor is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences to our customers and drive performance of the organization. This role ensures timely and accurate invoicing, effective cash collections, and strong customer account management while maintaining compliance with internal policies. The supervisor will manage a team, drive process improvements, and support overall cash flow optimization. This is meant to be a guide. Duties may vary dependent upon management.

Requirements

Minimum of 5+ years in accounts receivable, billing, or collections
2+ years of supervisory or team leadership preferred
Strong knowledge of AR processes, billing systems, and collections practices
Experience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)
Experience using AR automation platforms such as BillTrust
Working knowledge of EDI and customer billing portals
Excellent analytical skills
Proven attention to detail
Working knowledge of accounting standards
High proficiency with Microsoft Excel
Ability to multitask and prioritize workload
Must have intermediate Microsoft Office (Word, Excel, Outlook) skills
Must be able to efficiently use a Windows-based computer
Ability to prioritize and complete assignments accurately and in a timely manner
Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
Strong interpersonal, organizational, oral and written communications skills
Must be able to read and communicate in English, for safe and effective performance of the job and business operations
Must be able to work alone, and with a team
Must be able to pass a drug screen and criminal background check

Nice To Haves

BS in Accounting or Finance is prefered

Responsibilities

Supervise, mentor, and develop a team of AR staff while collaborating with cross-functional teams from the business including finance, procurement, sales, and customer service
Set performance goals, monitor productivity, and conduct regular performance reviews
Provide training and guidance on systems, processes, and best practices
Create, implement, and maintain workflows, policies, procedures, and controls for AR-related processes
Utilize critical thinking skills to solve departmental, cross-functional, and cross-cycle order to cash process issues
Manage all internal inboxes for the AR Department to ensure timely responses to all inquiries, external and internal
Oversee a high volume of customer billing and ensure accurate and timely generation of invoices
Ensure proper application of pricing, discounts, and tax requirements
Generate and manage the delivery process of invoices and statements specific for customer accounts via digital or traditional mail services
Maintain a log and research discrepancies associated with manual billings and work with cross-functional teams to perform remediation analysis and drive continuous improvement efforts across the function and the business
Reduce Days Sales Outstanding (DSO)
Review and reconcile customer accounts and investigate variances for resolution in a timely manner
Monitor AR aging and ensure balances are accurate. Apply credits to open balances in a timely manner
Coordinate, facilitate and troubleshoot multiple customer portals
Maintain strong internal controls over receivables processes
Support the Company’s collection strategies to reduce delinquency
Coordinate with the AR Manager and Collections Analyst to lead collection efforts, including customer outreach and escalation handling
Work with collection team for escalation and support
Identify opportunities for performance improvement and key process improvements to increase the efficiency and effectiveness of the AR, billing and collection practices, including automation and best practices
Ensure compliance with company policies and accounting standards
Assist in the development of practices supporting audit excellence and gather documentation for audit requests
Other duties as assigned.