Accounts Receivable Collections Specialist

Total Safety Careers•Deer Park, TX

3d•Onsite

About The Position

The Accounts Receivable Collections Specialist will be responsible for creating accurate and timely invoices, distributing them to customers, and ensuring the correct set-up of new customer accounts. This role involves effective communication with all departments to resolve invoice and account issues, investigating and resolving customer inquiries, and accurately inputting web portal invoices. The specialist will also identify and correct EDI Acknowledgement errors, follow up on collection dates, and resolve customer issues promptly to reduce Days-Sales-Outstanding and Average Days to Pay. Key responsibilities include reconciliation of customer accounts, monitoring customer account details for non-payments and delayed payments, and processing adjustments, write-offs, offsets, and refund requests. The role also requires developing, maintaining, and distributing ad-hoc reports, processing documentation and improvement, and coordinating with the internal team on variances, discrepancies, and new recommendations. Maintaining files and documentation thoroughly and accurately, in accordance with company policy, and protecting organizational value by keeping information confidential are also crucial. The specialist will update job knowledge by participating in educational opportunities, assist with projects as needed, and perform other related duties as required.

Requirements

Bachelor’s degree in accounting or equivalent accounting or related experience
Advanced knowledge of Microsoft Office (emphasis on Excel)
Experience on Kinetic/Epicor or ability to learn unique systems quickly
Strong initiative and ability to manage multiple projects and follow through
Excellent communication skills
Ability to complete projects timely and accurately
Must be detail oriented with strong organizational and analytical skills
Skill to work well with internal and external customers in fast paced, dynamic environment
Must pass drug/alcohol and background check
Ability to analyze data, determine root cause, and resolution
Effective verbal and written English communication
Attention to detail and high level of accuracy
Organization and time management
Confidentiality concerning financial information
Process documentation and improvement
Informing others, effective reporting skills
Effective creation and application of workplace organization methodologies
Reporting to this position: No direct reports

Responsibilities

Create accurate and timely invoices and distribute to customers
Correct set-up of new customer accounts
Communicate effectively with all levels of departments to resolve invoice and account issues
Investigate and resolve customer inquiries
Accurately input web portal invoices where necessary
Identify and correct EDI Acknowledgement errors
Follow up on collection dates, resolve customer issues quickly
Reduce Days-Sales-Outstanding and Average Days to Pay
Reconciliation of customer accounts
Monitor customer account details for non-payments and delayed payments
Process adjustments, write offs, offsets, and refund requests
Develop, maintain, and distribute ad-hoc reports as needed
Process documentation and improvement
Coordinate with internal team on variances, discrepancies, and new recommendations
Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
Protect organization’s value by keeping information confidential
Update job knowledge by participating in educational opportunities
Assist with projects as needed and perform other related duties as required