Accounts Receivable / Collections Specialist (On-Site)

Sethmar Transportation • Overland Park, KS

17h • Onsite

About The Position

Are you organized, detail-oriented, and comfortable balancing customer service with confident follow-up? We are looking for an Accounts Receivable / Collections Specialist to help keep customer accounts accurate, payments moving, and communication flowing. In this role, you will be a key point of contact for customers, Sales Representatives, and the accounting team. You will manage daily payment activity, monitor past-due balances, resolve account discrepancies, support credit decisions, and ensure customer records remain accurate and up to date. You’ll also be joining a collaborative team that works hard, supports one another, and knows how to have fun along the way. We believe a strong team culture, positive attitude, and a little laughter can make even the busiest accounting days better.

Requirements

• Strong attention to detail and accuracy
• Clear, professional written and verbal communication skills
• Confidence in following up on past-due accounts while maintaining positive relationships
• Ability to prioritize multiple tasks and manage deadlines in a fast-paced environment
• Strong problem-solving and research skills with the ability to work independently
• Positive attitude and willingness to support team members and other departments
• Proficiency in Microsoft Excel
• 2+ years of Accounts Receivable, collections, billing, or related accounting experience
• High level of integrity, professionalism, and confidentiality

Nice To Haves

• Experience with QuickBooks or similar accounting software preferred

Responsibilities

• Post and reconcile daily customer payments (checks, ACH, credit cards, and other methods) to the appropriate invoices in QuickBooks accurately and promptly
• Process and manage credit card payments, including obtaining authorization forms when required
• Apply payments accurately and maintain proper documentation of all transactions
• Monitor receivables and past-due invoices, proactively following up with customers on payment status
• Conduct collection outreach via phone, email, and payment reminders
• Document collection activity and coordinate with Sales Representatives to resolve payment issues
• Identify and escalate high-risk, delinquent, or escalated accounts
• Maintain accurate customer records in QuickBooks, including new customer setup and account maintenance
• Review customer accounts to ensure statements are accurate and accounts are properly structured
• Resend invoices and update supporting documentation as needed
• Serve as a trusted point of contact for billing inquiries, disputes, and account questions
• Review new customer credit requests and recommend or approve credit limits and increases in accordance with company guidelines
• Process approved credits, debits, and account adjustments requested by Sales or management
• Escalate credit concerns or significant past-due balances as needed
• Research and resolve short payments, overpayments, unapplied payments, and discrepancies on a regular basis
• Reconcile customer accounts and ensure all activity is properly documented and resolved
• Prepare and distribute biweekly Sales Team Collection Breakdown reports
• Monitor and follow up on collection report responses
• Analyze receivables data to identify risks, trends, and opportunities
• Assist with month-end close by preparing reconciliations and supporting schedules
• Provide documentation and support for audits and internal reviews
• Assist in coordinating core AR functions including collections, credit decisions, billing inquiries, and reporting
• Provide backup support for other accounting team responsibilities as needed
• Collaborate across departments to support customers and resolve issues efficiently

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed