FT Accounts Receivable / Collections Specialist
Johnston Community College•Main Campus - Smithfield, NC
•Onsite
About The Position
The Accounts Receivable Specialist manages student accounts and institutional receivables by maintaining account accuracy, processing transactions, and supporting collections activities in compliance with institutional policies and regulations. This role works with students, departments, and external agencies to ensure account balances are properly maintained and resolved. This position is ideal for someone who is detail-oriented, enjoys problem-solving, and is interested in building or growing a career in accounting or higher education finance. Training is provided on college systems, policies, and regulations.
Requirements
- Associate’s degree
- Experience in an office, accounting, finance, customer service, or administrative role
- Strong attention to detail and ability to follow processes and procedures
- Ability to communicate clearly and professionally with students and colleagues
- Comfort working with basic math and account reconciliation activities
- Ability to organize information, meet deadlines, and manage multiple tasks
- Willingness to learn financial regulations and institutional procedures
- Strong problem-solving and customer service skills
- Ability to read and interpret documents such as procedural manuals, policies, and guidance provided by outside sources.
- Ability to write routine correspondences.
- Ability to speak effectively before groups of customers or employees of the College.
- Ability to add, subtract, multiple, and divide all units of measure, using whole numbers, common fractions, and decimals.
- Ability to calculate figures and amounts such as discounts and interest.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Proficient in the use of Microsoft Word and Excel.
Nice To Haves
- Bachelor’s degree
- Experience in accounts receivable, collections, billing, or financial services
- Experience in a higher education or public sector environment
- Familiarity with Colleague or similar enterprise systems
- Proficiency with Microsoft Word and Excel (training provided for college systems).
Responsibilities
- Assist students with questions related to account balances, payment obligations, collections processes, and account activity
- Help ensure student accounts are accurate, up to date, and properly documented
- Research and resolve account discrepancies and outstanding balances
- Maintain and monitor delinquent student accounts and support collection activities
- Coordinate account placement and communication with collection agencies as assigned
- Assist with bankruptcy account processing and related documentation
- Support escheatment processing in accordance with state and institutional procedures
- Maintain accurate records related to student receivables and collections activity
- Assist with monthly reconciliations, aged accounts receivable reports, and internal reports
- Support required state and system office reporting with guidance and training
- Review account activity to ensure compliance with institutional procedures and applicable regulations
- Work closely with colleagues in Financial Aid, the Registrar’s Office, and other departments
- Maintain confidentiality of student and institutional information at all times
- Ensure compliance with federal, state, and institutional policies related to receivables and collections
- Serve as backup support to senior staff during peak times
- Participate in training to learn college systems, policies, and regulations
- Perform other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
