Accounts Receivable - Collections Clerk ($20 per hour plus monthly incentive bonus)

Alsco•Anchorage, AK

7d•Onsite

About The Position

We are Alsco Uniforms, a company that has been a leader in the uniform and linen rental industry since 1889. We serve over 350,000 customers in 13 countries and are committed to improving every aspect of the customer experience. Our employees are vital to our success, and we offer competitive pay, benefits, and career development opportunities. We are looking for driven professionals to join our diverse team and build their careers with us. The Accounts Receivable Collections Clerk reports to the Office Manager and is responsible for the collection and maintenance of all accounts in accordance with company policy. This role involves posting payments to customer accounts with extreme attention to detail and accuracy, and resolving A/R issues effectively through excellent communication skills.

Requirements

Proficient with MS Office, with an emphasis on Excel spreadsheets summarizing aging/past due accounts.
Excellent written and verbal communication skills in English, especially in telephone skills.
Proven excellent interpersonal skills and ability to work successfully in a team environment.
Great organizational and multi-tasking skills; detail oriented.
Show successful experience in the ability to enthusiastically press into action collection efforts.
Demonstrate a good understanding of general business operating procedures and be proficient in data entry.
Be able to handle difficult calls and personalities with professionalism and tact.
High School Diploma or GED required.
2 years of Some accounting or similar experience.
2 years of general inter office experience.

Responsibilities

Process customer payments according to company policy.
Follow the branch collection strategy in monitoring customer accounts for non-payment, skipped invoices, and partial payments.
Provide regular communication to management regarding the status of account collections.
Maintain a recovery system and initiate collection efforts.
Complete monthly and quarterly closing statement processes and create reports.
Communicate with customers via phone, e-mail, mail, or in person to make payment arrangements on delinquent accounts as approved by the Office Manager.
Investigate and resolve customer inquiries in a timely manner.
Submit accounts to management for bad debt write-off.
E-mail invoices to customers for payment.
Assist in online setup and access for all clients.
Perform other tasks as assigned by management.
May perform some of the other general office functions.