Accounts Receivable & Collections Analyst

Trex Company • Winchester, VA

4h • Onsite

About The Position

The Accounts Receivable & Collections Analyst is responsible for managing accounts receivable activities for Home Center customers, with a primary focus on collections, dispute resolution, and customer relationship management. This role ensures timely cash collections, accurate application of payments, and efficient resolution of invoice discrepancies while maintaining strong partnerships with Home Center customers and internal stakeholders.

Requirements

• Associate’s degree or a minimum of 3+ years of related experience in accounts receivable, or similar position, working with large Home Center or retail customers (e.g., big-box or national accounts).
• Strong understanding of AR aging, deductions, chargebacks, and payment terms.
• Strong analytical and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to manage multiple accounts and deadlines simultaneously
• Detail-oriented with strong follow-through
• Customer-focused while maintaining firm collection discipline
• Comfortable working in a high-volume, fast-paced environment

Responsibilities

• Put safety first – Always!
• Lead and foster our “people first” culture.
• Manage the end-to-end collections process for assigned Home Center accounts, ensuring timely payment in accordance with customer terms.
• Proactively monitor aging reports and prioritize collection efforts to minimize past-due balances and reduce DSO.
• Communicate regularly with Home Center accounts payable departments regarding outstanding invoices, deductions, and payment status.
• Prepare and execute collection strategies for high-volume, high-value Home Center customers.
• Investigate, analyze, and resolve Home Center deductions and invoice disputes, including pricing differences, shortages, damages, compliance chargebacks, and promotional allowances.
• Partner with internal teams (Sales, Customer Service, Pricing, Logistics, and Supply Chain) to gather documentation and resolve issues efficiently.
• Track disputes through resolution and ensure accurate adjustments, credits, or rebills are processed in a timely manner.
• Identify recurring dispute trends and recommend process improvements to reduce future deductions.
• Ensure accurate application of customer payments, including checks, ACH, wires, and offsets.
• Perform regular account reconciliations to ensure balances are accurate and supported.
• Research unapplied cash, short pays, and overpayments and resolve discrepancies promptly.
• Maintain detailed documentation of collection activity, disputes, and customer correspondence.
• Prepare and review AR aging, deduction, and collection performance reports.
• Provide insights on collection risks, dispute drivers, and account health to management.
• Support month-end close activities related to accounts receivable, including reconciliations and reporting.

Benefits

• Paid holidays
• Paid vacation
• Health, Dental, and Vision Insurance: Choose from a variety of options. We’ll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
• 401(k) With Company Match: Save for your retirement and we’ll match it dollar for dollar.
• Tuition Reimbursement: We’re all about lifting each other to the next level. When you’re ready to get the degree, we’ll pick up part of the tab.
• Training and Education: We offer dozens of options to boost your performance – both online and on-site nearby.
• Stock Purchase Program: Invest in Trex at a discounted price.
• Employee Discount Program: When you make the World’s No. 1 Decking Brand, you’ll probably want to enjoy the finished product yourself. We’ll give you a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees