Accounts Receivable & Collections Analyst

Trex•Winchester, VA

1d•Onsite

About The Position

The Accounts Receivable & Collections Analyst is responsible for managing accounts receivable activities for Home Center customers, with a primary focus on collections, dispute resolution, and customer relationship management. This role ensures timely cash collections, accurate application of payments, and efficient resolution of invoice discrepancies while maintaining strong partnerships with Home Center customers and internal stakeholders. At Trex, we believe in persevering even when there’s no road map, embracing groundbreaking as a way of life. We encourage multiple perspectives and welcome diverse people who problem-solve, adapt, and innovate – always with a firm foundation in safety and integrity. Over 30 years ago, our founders created the world’s first high-performance, low-maintenance composite decking and outdoor living products. That entrepreneurial spirit still drives us today as we continue to redefine our industry and lead the way for what’s next in outdoor living. Today, Trex is the world’s #1 brand of sustainability-made, wood-alternative decking, and deck railing – all proudly manufactured in the USA. As a publicly traded company [NYSE: TREX], we take pride in being the largest recycler of plastic film in the country as well as caring for the communities and the planet where we live. We nurture meaningful connections, from local engagement and investment to eco-friendly products and sustainable manufacturing processes. Everything we do is grounded in our values and guided by our beliefs. We are looking for candidates who embody our core values: Do the Right Thing Act with Boldness and Authenticity Drive Sustainability Innovate and Adapt. At Trex, you’ll become part of a diverse yet unified team that sustains the trailblazing spirit and strengths that made Trex the industry leader – learning, adapting, solving and succeeding. We welcome new ideas and fresh perspectives, and we encourage you to bring your best to help us shape the future of Trex. At Trex, you can take pride in craftsmanship. There’s an art and a science to what we do, and we never stop working to refine and improve. That means no matter how long you’ve been with Trex, you have ongoing opportunities to grow your expertise – enhancing your career, your team and our shared efforts. You will help shape our future.

Requirements

Associate’s degree or a minimum of 3+ years of related experience in accounts receivable, or similar position, working with large Home Center or retail customers (e.g., big-box or national accounts).
Strong understanding of AR aging, deductions, chargebacks, and payment terms.
Strong analytical and problem-solving skills
Excellent verbal and written communication abilities
Ability to manage multiple accounts and deadlines simultaneously
Detail-oriented with strong follow-through
Customer-focused while maintaining firm collection discipline
Comfortable working in a high-volume, fast-paced environment

Responsibilities

Put safety first – Always!
Lead and foster our “people first” culture.
Manage the end-to-end collections process for assigned Home Center accounts, ensuring timely payment in accordance with customer terms.
Proactively monitor aging reports and prioritize collection efforts to minimize past-due balances and reduce DSO.
Communicate regularly with Home Center accounts payable departments regarding outstanding invoices, deductions, and payment status.
Prepare and execute collection strategies for high-volume, high-value Home Center customers.
Investigate, analyze, and resolve Home Center deductions and invoice disputes, including pricing differences, shortages, damages, compliance chargebacks, and promotional allowances.
Partner with internal teams (Sales, Customer Service, Pricing, Logistics, and Supply Chain) to gather documentation and resolve issues efficiently.
Track disputes through resolution and ensure accurate adjustments, credits, or rebills are processed in a timely manner.
Identify recurring dispute trends and recommend process improvements to reduce future deductions.
Ensure accurate application of customer payments, including checks, ACH, wires, and offsets.
Perform regular account reconciliations to ensure balances are accurate and supported.
Research unapplied cash, short pays, and overpayments and resolve discrepancies promptly.
Maintain detailed documentation of collection activity, disputes, and customer correspondence.
Prepare and review AR aging, deduction, and collection performance reports.
Provide insights on collection risks, dispute drivers, and account health to management.
Support month-end close activities related to accounts receivable, including reconciliations and reporting.