Accounts Receivable Collection Analyst

isolved•Charlotte, NC

17h

About The Position

isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers. Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico. isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024. Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row. isolved ranked top performer in SMB Payroll - 2023 Sapient Report.

Requirements

2+ years of experience in accounts receivable collections.
Understanding of core accounts receivable and accounting principles.
Strong attention to detail with ability to analyze information.
Flexible and responsive to changing business needs.
Reliable and able to work with minimal supervision and under general direction.
Good communication skills both internal and external with ability to manage customer relationships.
Proficient in Microsoft Excel and data entry.

Responsibilities

Initiate communication with customers via phone or email regarding past-due invoices.
Evaluate financial situations to establish realistic, mutually agreed-upon repayment schedules or settlements.
Research aged items to identify process issues and provide recommendations to management.
Identify bankruptcy and business closures for bad debt write-off review.
Answer follow-up questions from customers and provide support upon request.
Recommend further legal action or additional strategies if standard collection attempts fail.
Maintain detailed records of all customer interactions, payment arrangements and account statuses.
Identify opportunities for policy/process improvements and internal control enhancements to support ongoing business growth and maximize AR turnover.