Accounts Receivable Clerk

The City of Red Deer•Red Deer, AB

17h•CA$36 - CA$42•Onsite

About The Position

The City of Red Deer is currently recruiting for an Accounts Receivable Clerk. The Accounts Receivable Clerk is responsible for performing a range of tasks associated with property tax administration, accounts receivable, and collections. The role involves working with complex integrated software systems and adhering to established processes and governance requirements to ensure high-quality customer service. This position provides frontline support in a fast-paced environment and requires the ability to manage challenging interactions with professionalism. The incumbent works collaboratively within a team setting. A high level of accuracy is critical, as errors are public facing, affect customer experience, and can adversely impact the City’s reputation.

Requirements

Completion of a 2-year Business Administration Diploma with a major in accounting. Equivalent education and experience may be considered.
Two years’ accounting experience in an integrated computerized environment.
One year experience in collections, dealing with difficult customers, billing, complex journal entries, reconciliations, or municipal government.
Demonstrated ability to effectively resolve complex and difficult customer situations.
Proficiency in MS Excel, MS Word, Access, PowerPoint and Outlook.
Work independently with a high degree of accuracy and in accordance with policies and procedures.
Maintains strict confidentiality of information (FOIP training required).
Prioritizes plans and organizes in situations of competing activities to ensure goals are accomplished efficiently and effectively.
Works effectively in an environment with considerable noise and frequent interruptions.
Displays strong interpersonal, teamwork and flexibility skills.
Creates and maintains a safe workplace, adhering to the policies and procedures outlined by the City.
Ability to deal effectively with the public and City staff and to respond patiently and courteously to complaints and criticisms.
Must work through periods of stress associated with identifying and resolving problems, meeting deadlines and working within a team.
Must quickly prioritize work while dealing with frequent interruptions and conflicting priorities.

Nice To Haves

Previous experience with JD Edwards, Tempest, CAMAlot, SPIN or other municipal software
Knowledge of accounts receivable, utility billing, collections, property tax theory/procedures
Familiarity of the Alberta Municipal Government Act
Knowledge of Access to Information Act (ATIA) and Protection of Privacy Act (POPA)
Formal training in Violence In the Workplace, or Dealing with Difficult Customers
Understanding of internal controls
Alberta Land Titles or Alberta Registry

Responsibilities

Provide professional Accounts Receivable customer support by resolving inquiries, addressing disputes (including sensitive or escalated situations), and clearly explaining account details, payment options, and policies.
Administer AR functions including account setup and maintenance, processing adjustments, refunds, journal entries, and ensuring all transactions are accurate, documented, and compliant with accounting standards.
Manage collections activities by monitoring outstanding accounts, identifying high-risk balances, communicating payment expectations and consequences, and negotiating payment arrangements to reduce financial risk.
Ensure compliance with applicable legislation, bylaws, and privacy regulations (ATIA/POPA) while analyzing account data, reconciling balances, and generating accurate reports and performance metrics.
Collaborate with internal teams and external stakeholders (e.g., customers, financial institutions, legal representatives) to support operations, improve processes, and maintain effective working relationships.