Accounts Receivable Clerk

FlavorSum•Kalamazoo, MI

48d•Onsite

About The Position

The Accounts Receivable Clerk is responsible for the accurate and timely execution of accounts receivable activities, including invoicing, cash application, account reconciliation, collections, and customer account maintenance. This role plays a critical part in optimizing cash flow, maintaining strong customer relationships, and ensuring the integrity of financial records. The ideal candidate is detail-oriented, customer-focused, and capable of effectively managing multiple priorities in a fast-paced environment.

Requirements

High School Diploma or GED required.
Minimum of 2 years of accounts receivable, billing, collections, or general accounting experience preferred.
Experience working in an ERP or accounting system such as SAP, Microsoft Dynamics, NetSuite, Oracle, or similar platforms preferred.
Manufacturing, distribution, or industrial industry experience preferred.
Strong understanding of accounts receivable processes, collections, and general accounting principles.
Solid knowledge of cash application, account reconciliation, and customer account management practices.
Advanced attention to detail with a high degree of accuracy.
Strong analytical and problem-solving skills.
Excellent organizational and time-management abilities.
Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
Ability to manage multiple priorities and consistently meet deadlines.
Effective verbal and written communication skills.
Professional and customer-service-oriented approach when interacting with customers.
Ability to work independently and as part of a team.
Ability to maintain confidentiality and handle sensitive financial information appropriately.

Nice To Haves

Associate degree in Accounting, Finance, Business Administration, or related field preferred.

Responsibilities

Process and post customer payments received through checks, ACH transactions, wire transfers, lockbox services, and credit card payments.
Apply cash receipts accurately to customer accounts and investigate unapplied or misapplied payments.
Maintain customer account records, ensuring all information is current, complete, and accurate.
Process approved credit memos, deductions, adjustments, write-offs, and customer refunds.
Monitor customer aging reports and proactively manage collection activities to reduce overdue balances.
Contact customers regarding outstanding invoices and payment discrepancies in a professional and timely manner.
Build and maintain positive customer relationships while balancing collection objectives and customer service expectations.
Escalate collection issues and significant delinquent accounts to management as appropriate.
Assist with establishing and maintaining customer credit files and supporting credit evaluations.
Reconcile customer accounts and research discrepancies between customer records and company records.
Investigate and resolve billing disputes, payment shortages, deductions, and other account issues.
Collaborate with Sales, Customer Service, Operations, and other departments to resolve invoice and payment-related concerns.
Ensure customer accounts remain accurate and up to date by performing routine account reviews and reconciliations.
Prepare accounts receivable reports, aging summaries, and collection status reports for management review.
Support month-end, quarter-end, and year-end close activities related to accounts receivable.
Assist with internal and external audits by providing requested documentation and supporting schedules.
Maintain compliance with company policies, accounting standards, and internal controls.
Identify opportunities for process improvements and participate in continuous improvement initiatives.
Assist with special projects as assigned.
Cross-train within the accounting department to support overall departmental objectives.
Perform other duties as assigned.