Accounts Receivable Associate

Abbott • Santa Rosa, CA

1d • Onsite

About The Position

The Accounts Receivable Associate position is located within Redwood Toxicology Laboratory in Santa Rosa, California. This role supports core accounting and accounts receivable functions and contributes to the accurate and timely reporting of financial information. This is a hands-on role responsible for supporting and performing a variety of accounting and accounts receivable activities, including the preparation and analysis of financial information, account reconciliations, and participation in the monthly close process. The Accounts Receivable Associate assists with the preparation of financial statements and related analyses for review by the Accounts Receivable Manager. The position performs transactional and analytical tasks within the accounting department, with an emphasis on accounts receivable collections, customer billing inquiries, cash application, and issue resolution. The Associate develops and maintains a working knowledge of departmental functions sufficient to provide backup support across multiple areas, including accounts payable, cash receipts, collections, and general accounts receivable operations, as required.

Requirements

• High school diploma/GED.
• Demonstrated ability to work independently, exercise sound judgment, and manage priorities in a fast-paced environment.
• Highly organized, detail-oriented, motivated, and able to effectively multi-task.
• Proficient in accounting systems and software, with working knowledge of Microsoft Word, Excel, and Outlook.
• Strong data entry skills, including the ability to operate a 10-key calculator and computer keyboard by touch.
• Resourceful with strong problem-solving and analytical skills.

Nice To Haves

• Associate’s degree in Accounting, Finance, or Business, or an equivalent combination of education and relevant business experience related to the essential job functions.
• Experience working within an accounting or accounts receivable department is preferred.
• Demonstrated ability to consistently meet daily and weekly deadlines with a high degree of accuracy.
• Ability to work effectively in a dynamic environment that requires prioritization, self-motivation, and clear communication of issues and progress to management.
• Proficient in accounting systems and computer software, with working knowledge of Microsoft Word, Excel, and Outlook; experience with HighRadius and Salesforce strongly preferred.
• Ability to operate a 10-key calculator and computer keyboard by touch.
• Strong multitasking skills with the ability to track, manage, and prioritize multiple accounts, details, and projects simultaneously.
• Ability to work independently as well as collaboratively within a team environment.
• Highly driven, focused, and capable of operating effectively in a fast-paced work environment.
• Demonstrated ability to consistently meet daily and weekly deadlines.
• Strong organizational skills with the ability to prioritize workload and clearly communicate status, risks, and issues to management.
• Excellent written and verbal communication skills with strong problem-solving abilities.
• Ability to work closely with management and sales representatives to address account status, resolve issues, and support business objectives.

Responsibilities

• Perform daily collection activities by contacting customers regarding outstanding invoices to ensure timely payment and adherence to established credit terms.
• Support the Accounts Receivable Manager with management of the monthly Bad Debt Reserve (BDR) by collaborating with key accounts on payment plans and focused collection efforts.
• Issue written customer communications via High Radius, email, and other approved channels to resolve outstanding, disputed, or delinquent invoices on a daily basis.
• Research, analyze, and resolve payment issues related to disputed deliveries, returns, credits, or pricing discrepancies to prevent further aging of delinquent balances; escalate issues as needed for timely resolution.
• Prepare and distribute weekly accounts receivable and collection status reports for clients and management.
• Execute monthly billing processes accurately and in accordance with company policies and timelines.
• Log into phone systems daily to manage and respond to incoming customer inquiries and service requests related to billing and payments.
• Initiate and manage the Letter Series process for delinquent accounts for both divisions of Redwood Toxicology Laboratory in accordance with collections policy.
• Maintain and update customer master data, including billing and payment information, for both divisions of Redwood Toxicology Laboratory to ensure accuracy and compliance.
• Process customer credit card payments daily utilizing Pay Link functionality within High Radius.
• Apply daily cash receipts through bank deposits for both divisions of Redwood Toxicology Laboratory, ensuring accurate and timely posting.
• Provide backup support to the Accounting Manager and assist with additional accounting or AR-related tasks as needed.
• Prepare and process account adjustments, credits, and corrections on a weekly basis in compliance with internal controls and approval requirements.
• Batch, generate, and process invoices daily to support timely billing and revenue recognition.
• Document all collection efforts, customer interactions, and account status updates within the system of record to maintain clear audit trails.
• Perform detailed account analysis and support month-end close activities, including preparation of customer statements, aging reports, and ad-hoc reporting as requested.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees