Accounts Receivable Associate

Continental

4d•Hybrid

About The Position

We are seeking a highly organized and detail-oriented professional to join our Finance team. As an Accounts Receivable Associate, you will be responsible for accurately processing and reconciling customer payments, ensuring timely and correct application to the appropriate accounts. You will also play a key role in managing customer disputes and inquiries, as well as coordinating the setup and maintenance of new customer accounts. As a vital member of the team, you will contribute to delivering exceptional customer experience while upholding the company’s reputation for excellence and service quality. The ideal candidate possesses strong communication and problem-solving skills, a customer-focused mindset, and keen attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

Requirements

Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
Fresh Graduate to one (1) year work experience
Strong attention to detail with a high degree of accuracy in data entry, transaction processing, and account reconciliation.
Excellent analytical, critical-thinking, and problem-solving skills, with the ability to identify and resolve issues efficiently.
Strong organizational and time management skills, with the ability to manage multiple priorities and consistently meet deadlines.
Effective written and verbal communication skills, with the ability to interact professionally and courteously with customers, stakeholders, and internal teams.
Ability to work independently with minimal supervision while also collaborating effectively within a team environment.
Customer-focused mindset with a commitment to delivering high-quality service and maintaining positive business relationships.
Ability to adapt to changing business needs and work efficiently in a dynamic environment.

Nice To Haves

Additional education or certifications in Finance or Accounting are an advantage.
Experience in Cash Application, Dispute Management, Accounts Receivable, or a related field is an advantage, preferably within a fast-paced finance, accounting, or shared services environment.
Experience using financial systems and Microsoft Excel is preferred but not required.

Responsibilities

Receive and investigate customer disputes, complaints, and inquiries promptly and professionally.
Analyze and assess the nature and severity of each dispute to determine the appropriate course of action.
Conduct thorough research and gather all necessary information related to the dispute.
Collaborate with internal teams, such as customer service, sales, and legal, to gather additional information and seek resolution.
Accurately and efficiently post all incoming customer payments to the appropriate accounts in a timely manner, ensuring adherence to company policies and procedures.
Reconcile payments received against outstanding invoices, identifying and resolving any discrepancies or issues promptly.
Review and verify payment details, such as check amounts, ACH and wire transfers, credit card transactions, and other payment methods, to ensure accuracy.
Communicate with internal stakeholders to resolve payment-related inquiries or discrepancies.
Maintain organized and up-to-date records of all cash transactions, ensuring accuracy and compliance with internal controls and audit requirements.
Receive, process, track and expedite credit applications and requests for account modification to ensure published service times.
Create, update, and maintain customer credit files.