Accounts Receivable Associate

Hilton Sandestin Beach•Miramar Beach, FL

13d•Onsite

About The Position

Hilton Sandestin Beach is seeking a talented Accounts Receivable Associate to join their team. This role is crucial in processing billing for hotel guests and group functions, handling inquiries, disputes, and reconciliations. The associate will also assist with month-end closing processes, ensuring financial accuracy and efficiency.

Requirements

Excellent communication skills, both verbal and written.
Knowledge of office machines including a calculator/10-key, copier, scanner, fax, and multi-line phone.
Skilled in using Microsoft Office, particularly Excel.
Ability to deal professionally with difficult situations and people in person, by phone, and email.
Ability to maintain attention to detail to ensure accuracy.
Ability to learn and perform all essential functions accurately and safely with minimal direct supervision.
High school graduate or equivalent required.
Some work experience in a related field required.

Nice To Haves

Some college preferred.
Finance and Accounts Receivable experience preferred.
Experience with large, luxury resort properties (over 500 rooms) is preferred.

Responsibilities

Completes group/wedding billing, including daily posting of charges and preparation of deposit, prepayment, and final invoices.
Researches and responds to client questions and disputes regarding final invoices.
Follows up on outstanding invoices and applies appropriate corrections and/or late fees.
Executes billing productivity equal to other accounts receivable associates, maintaining a billing timeframe of 7-10 days after group departure and no more than 10-14 days after group departure.
Answers telephone calls, emails, and faxes promptly, greeting callers professionally and providing accurate information and assistance.
Updates contract files and assigns member numbers for spa memberships.
Communicates with the Spa Member Coordinator.
Scans and saves electronic group files according to format and record retention policies in a timely manner.
Runs daily/weekly A/R reports, researches items exceeding aging standards, and reports findings to the Controller and Director of Accounting.
Prepares monthly A/R spreadsheets for forecasting adjustments, commissions, etc.
Files and processes reports generated daily by night audit, verifying epayments, charge tickets, credit card tickets, and registration cards.
Manages file box storage and records between the office and on-property storage.
Assists the office with other administrative duties as needed, including special projects, filing, and scanning.
Performs other duties as requested by the Controller and/or Director of Accounting.
Attends end-of-month closing as required, regardless of the day of the week, until the closing checklist is completed or dismissed by management.