Accounts Receivable Associate

Hilton Sandestin Beach•Miramar Beach, FL

1d•Onsite

About The Position

This role assists in processing billing for Hotel guests and group functions. The Accounts Receivable Associate will answer general guest/group inquiries, disputes, and billing reconciliations. This position also assists in tasks necessary at the end of the month to complete the monthly close process.

Requirements

Possesses excellent communication skills, both verbal and written.
Knowledge of Office machines including operating a calculator/10-key, copier, scanner, fax, multi-line phone.
Skilled in use of Microsoft Office, particularly Excel.
Ability to deal professionally with difficult situations and people in person, by phone and email.
Ability to maintain attention to detail to ensure accuracy.
Ability to learn and perform all essential functions accurately and safely with minimal direct supervision.
High school graduate or equivalent required.
Some work experience in related field required.

Nice To Haves

Some college preferred.
Finance and Accounts Receivable experience preferred.
Large, luxury resort properties (over 500 rooms) experience is preferred.

Responsibilities

Completes group/wedding billing which includes daily posting of charges and preparation of deposit, prepayment, and final invoices.
Researches and responds to any questions and disputes from clients regarding the final invoice. Follows up on outstanding invoices and apply appropriate corrections and/or late fees when necessary.
Executes an equal percentage of billing productivity as the other accounts receivable associate and maintains billing timeframe of 7-10 days after group departure and no more than 10-14 days after group departure.
Promptly answers telephone calls (emails, faxes, etc.), greets callers in a positive and professional manner, listens to internal and external customers to understand inquiries and requests – provides accurate information and prompt assistance, including correcting charges and providing guest with appropriate documentation.
Updates contract files and assign member numbers for spa memberships. Communicates with Spa Member Coordinator.
Scans and saves electronic group files according to format and record retention in a timely manner.
Runs daily/weekly A/R reports and research items that exceed aging standards and report to Controller and Director of Accounting. Prepares monthly A/R spreadsheets for forecasting adjustments, commissions, etc.
Files and processes reports generated daily by night audit, verification of all epayments, charge tickets, credit card tickets, registration cards, management of file box storage/records between office and on property storage.
Assists office in other administrative duties as needed (special projects, filing & scanning).
Performs other duties as requested by the Controller and/or Director of Accounting.
Attendance required to assist with end of month closing, regardless of day of week until closing checklist is completed or dismissed by Controller and/or Director of Accounting.