Accounts Receivable (AR) Specialist

NFM & J LP • Tampa, FL

7h • Hybrid

About The Position

The Accounts Receivable Specialist is responsible for managing complex billing, account maintenance, customer communications, and collections activities for assigned accounts within a high-volume shared services environment. This role supports multiple subsidiaries across various ERP, work order, and billing systems, ensuring invoices are accurate, complete, and issued in accordance with contractual terms. The Specialist acts as a key point of contact for assigned customers, works cross-functionally with operations and finance to resolve billing and payment issues, and drives collections efforts to maintain healthy cash flow. Success in this role requires strong problem-solving skills, attention to detail, a service-oriented approach, and the ability to manage competing priorities effectively.

This position is located in Tampa, FL. Candidates are eligible for a hybrid work schedule after a probationary period.

Requirements

• Strong understanding of billing processes, collections strategies, and AR best practices
• Excellent communication and negotiation skills for customer interactions
• Proficiency with ERP systems, billing platforms, and Microsoft Excel
• Ability to analyze account activity and identify payment trends or risks
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• 3–5 years of experience in accounts receivable, billing, or collections, preferably in a shared services or multi-entity environment
• Experience managing customer accounts and performing complex billing transactions

Nice To Haves

• Knowledge of revenue recognition principles and AR-related compliance requirements preferred

Responsibilities

• Manage the full billing process for assigned accounts, including generation, review, and submission of invoices in compliance with contractual terms and company policies
• Perform complex billing activities, such as consolidated invoicing, adjustments, and manual billing where required
• Act as the primary contact for assigned customer accounts regarding billing and payment matters
• Monitor customer accounts for overdue balances; initiate collections efforts and follow up to ensure timely payment
• Investigate and resolve billing discrepancies, payment disputes, and other AR-related issues in coordination with internal teams
• Track payment status and aging reports, escalating chronic delinquency issues promptly
• Collaborate with operations, finance, and client account teams to ensure billing aligns with contractual service delivery
• Support month-end close by preparing AR-related schedules and reconciliations
• Provide guidance and escalation support to offshore AR clerks and other processing staff
• Maintain accurate and organized records for audit and compliance purposes
• Participate in process improvement initiatives to enhance billing and collections workflows
• Assist in implementing new tools, templates, or system enhancements related to AR functions
• Support ad hoc projects and reporting requests

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
• Reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees