Accounts Receivable and Payments Analyst

ACN COMMUNICATIONS SERVICES LLC•Charlotte, NC

21d•Onsite

About The Position

The Accounts Receivable and Payments Analyst focuses on agency and carrier receivables & customer payments, while being able to perform other daily tasks and support the team as needed. This function is the primary point of contact for agency and carrier invoicing queries, as well as merchant services contacts. Works closely with the Services team, Finance and external contacts such as agencies, carriers, banks and merchant services.

Requirements

3+ years accounts receivables experience
Ability to work collaboratively with peers and cross-functionally within the company
Extensive working knowledge of the accounts receivable cycle.
Ability to gather and analyze operating metrics associated with the AR process and provide meaningful feedback and suggestions for process improvement
Highly motivated, deadline driven, and ability to communicate effectively
Must have excellent communications skills (verbally and in writing)
Strong computer skills with analytical platforms such as Excel

Responsibilities

Ensure tracking of payments from Agencies and follow up in case of delays
Produce reporting and aging for management on Agency payments
Manage the company’s escheatment process.
Maintain up to date process documentation about own area of responsibility
Be the primary point of contact for internal Agency-related queries
Manage process documentation for all responsibilities
Assist the Payments team with daily processing tasks related to Customers or IBOs as required. This may include payments allocations, refunds, re-runs, escalations
Manage the relationship with merchant services team (Cybersource, Elavon, etc.)
Proactive in reviewing and improving existing processes, flag issues, implement new procedures and work on automation of tasks to improve efficiency
Respond efficiently to chargebacks across multiple business units
Other duties as assigned by the Manager