Accounts Receivable Analyst

DuraServ Corp•Coppell, TX

1d•Onsite

About The Position

At DuraServ, revenue doesn't just need to be earned — it needs to be collected. This role requires someone who can hold a firm position on an outstanding balance while preserving the client relationship that generates the next order. The Accounts Receivable Analyst on the Corporate Shared Team Services team is the connection between what DuraServ earns in the field and what actually flows to the bottom line. This role manages complex accounts, resolves disputes with a combination of data and diplomacy, and partners with Sales and Operations to remove the friction that slows payments down.

Requirements

4+ years in accounts receivable, customer relations, or complex collections required.
Proficient in Microsoft Office 365.
Comfortable working across accounting systems and internal platforms.
Skilled communicator who can navigate a tense collection call with diplomacy and close it with a clear commitment.
Detail-oriented by nature.
Analytically strong, with the ability to review and verify complex billing information and translate findings into action.
Proactive rather than reactive.
A collaborative partner.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Proactively collect outstanding payments from assigned customer accounts.
Manage the full AR lifecycle for complex accounts including Supplier and Strategic Customers.
Maintain meticulous records of all collection activity.
Identify and resolve account discrepancies, unapplied payments, billing issues, and customer payment disputes.
Reconcile the accounts receivable ledger to ensure records are accurate.
Verify invoice accuracy with strong analytical instincts and a commitment to getting it right the first time.
Build and maintain strong customer relationships that make collection conversations productive rather than adversarial.
Collaborate with Sales, Customer Service, and Operations to remove the root causes of late payment.