Accounts Receivable - Fixed Term Contract (14 Months)

SECURE•Calgary, AB

2d•Hybrid

About The Position

The Accounts Receivable Analyst plays an important role in supporting SECURE’s financial operations by managing customer accounts and driving timely, effective collection activities. This role is an opportunity to combine strong analytical skills with relationship management, working across the business to resolve account issues, improve processes, and contribute to the overall effectiveness of the Accounts Receivable function. This position is based in Calgary, Alberta; however, we are also open to qualified candidates located in Grande Prairie, Alberta. You will join a collaborative Accounts Receivable team that values accountability, communication, and continuous improvement. Working closely with Operations, Customer Service, Sales, and other internal partners, you will help create practical solutions that support both our customers and the business. This role operates in a fast-paced, deadline-driven environment where priorities can shift based on customer and business needs. You will balance independent account management with regular collaboration across teams while maintaining accuracy, professionalism, and a strong customer focus.

Requirements

2–3 years of experience in Accounts Receivable, Credit & Collections, or a related accounting or finance role.
Strong understanding of accounts receivable processes, aging reports, account reconciliations, and collection best practices.
Intermediate Microsoft Excel skills.
Experience working with an Enterprise Resource Planning (ERP) system; experience with Microsoft Dynamics 365 is considered an asset.
Strong analytical and problem-solving skills, including the ability to investigate account discrepancies and identify root causes.
Strong verbal and written communication skills with the ability to navigate challenging collection conversations professionally and build positive customer relationships.
High level of accuracy, integrity, professionalism, and discretion when handling confidential customer and financial information.
Ability to independently manage priorities and customer accounts while collaborating effectively with cross-functional teams.

Nice To Haves

Certificate or diploma in Business Administration, Accounting, Finance, or a related discipline; an equivalent combination of education and relevant experience will be considered.
Previous experience working with Microsoft Dynamics 365 (D365).

Responsibilities

Manage customer accounts by monitoring outstanding balances and completing timely collection activities to minimize aged receivables.
Generate and distribute customer statements and provide invoices, supporting documentation, and account information as required.
Investigate and resolve account discrepancies by working with customers and internal stakeholders to support accurate and timely payment.
Communicate with customers by phone and email regarding overdue invoices, payment status, and payment arrangements while maintaining positive and professional relationships.
Review customer payment activity and provide recommendations regarding credit payouts in accordance with established procedures and internal controls.
Maintain accurate and detailed records of collection activities, correspondence, and account updates within Microsoft Dynamics 365 (D365).
Partner with Operations, Customer Service, Sales, and other internal teams to resolve billing issues, obtain required documentation, and facilitate collections.
Identify and escalate delinquent or higher-risk accounts to the Team Lead, Accounts Receivable, with appropriate supporting information and recommendations.
Maintain accurate customer account information, including contact details and account records, within D365.
Identify opportunities to strengthen collection strategies, streamline workflows, and improve Accounts Receivable processes.
Support the Team Lead, Accounts Receivable in achieving team and company objectives.
Ensure collection activities align with SECURE’s Accounts Receivable procedures, internal controls, and applicable policies.
Contribute to a collaborative, customer-focused environment by sharing effective collection practices and improving communication with customers regarding their invoicing and account needs.