CONTRACT Accounts Receivable Specialist

Gogo Business Aviation•Broomfield, CO

7d•$23 - $29

About The Position

As a key member of the Gogo Finance organization, the CONTRACT Accounts Receivable Coordinator is a high-energy, detail-oriented person with a passion for accounting and numbers. This position will involve account collections, assisting in processing monthly billing, reporting, cash receipts, and reviewing customer accounts for accuracy. You will work closely with the Customer Operations team to identify and implement opportunities to increase efficiencies through automation and enhanced workflows while ensuring strong internal controls. The ideal candidate has experience in Accounts Receivable, the month-end close process, and building key relationships with our customer base. Are you detail-oriented, highly motivated, and love to work with people? COME ON BOARD THE GOGO ACCOUNTING TEAM!

Requirements

Associate’s Degree in Accounting or equivalent work experience.
2-4 years’ experience in Accounts Receivable processing
Strong customer service skills as well as verbal/written communication and messaging skills
ERP systems experience
Solid MS Office skills (Excel, Word, PowerPoint)
Ability to work with accounting and management information systems, spreadsheets and databases

Nice To Haves

Bachelor’s degree preferred
Telecom billing experience a plus
Strong attention to details with analytical, organizational and research abilities
Effective problem solving; methodical, detail-oriented and analytical approach to issue resolution
Ability to manage competing priorities and meet deadlines
Experience in evaluating and streamlining processes and systems, developing and implementing policies and procedures to achieve operational efficiencies

Responsibilities

Contact overdue accounts via phone and email to collect cash on outstanding balances
Record daily cash receipts including lock box payments, ACH/wire, credit card and manual check deposits
Post and apply customer payments against invoices in the Accounts Receivable systems
Process sales orders, purchase orders and shipping documents to generate equipment invoices
Handle warranty sales credits and invoices upon repair/exchange
Review returned merchandise authorizations (RMAs) to confirm equipment received and post RMA credits
Administer credit memos/adjustments when approved in Salesforce and post in billing system and ERP
Respond to customer billing inquiries via email and phone
Prepare, enter, and maintain support for journal entries
Reconcile Accounts Receivable sub-ledgers for both Service and Equipment customers
Assist with reconciliation of balance sheet accounts for month-end close
Help with training new employees
Support quarterly and annual SOX audit
Answer customer inquiries via incoming phone calls and emails