Accounts Receivable Analyst

Duraserv Corp•Coppell, TX

4d•Onsite

About The Position

DuraServ is seeking an Accounts Receivable (AR) Analyst who combines analytical precision with strong relationship management skills. This role is a strategic function within the Corporate Shared Team Services team, responsible for collecting outstanding payments, managing the full AR lifecycle for complex accounts, and resolving discrepancies. The AR Analyst will proactively manage assigned accounts, maintain detailed records of collection activities, identify and resolve billing issues and disputes, and reconcile the AR ledger. Collaboration with Sales, Customer Service, and Operations is key to addressing the root causes of late payments and ensuring smooth cash flow. This position is ideal for someone comfortable with complexity, patient with processes, and professionally persistent in collections, with a strong ability to communicate effectively and maintain positive customer relationships.

Requirements

4+ years in accounts receivable, customer relations, or complex collections required.
Proficient in Microsoft Office 365.
Comfortable working across accounting systems and internal platforms.
Skilled communicator who can navigate tense collection calls with diplomacy.
Detail-oriented by nature.
Analytically strong, with the ability to review and verify complex billing information and translate findings into action.
Proactive rather than reactive approach to managing aging reports.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Proactively collect outstanding payments from assigned customer accounts.
Manage the full AR lifecycle for complex accounts, including Supplier and Strategic Customers.
Maintain meticulous records of all collection activity, including every contact, commitment, and resolution.
Identify and resolve account discrepancies, unapplied payments, billing issues, and customer payment disputes.
Reconcile the accounts receivable ledger to ensure accurate records.
Verify invoice accuracy with strong analytical instincts.
Build and maintain strong customer relationships to make collection conversations productive.
Collaborate with Sales, Customer Service, and Operations to remove the root causes of late payment.
Provide dedicated support for strategic accounts.