Accounts Receivable Analyst

DuraServ Corp•Coppell, TX

5h•Onsite

About The Position

At DuraServ, revenue doesn't just need to be earned — it needs to be collected. This role requires someone who can hold a firm position on an outstanding balance while preserving the client relationship that generates the next order. The Accounts Receivable Analyst on the Corporate Shared Team Services team is the connection between what DuraServ earns in the field and what actually flows to the bottom line. This role manages complex accounts, resolves disputes with a combination of data and diplomacy, and partners with Sales and Operations to remove the friction that slows payments down.

Requirements

4+ years in accounts receivable, customer relations, or complex collections required
Proficient in Microsoft Office 365
Comfortable working across accounting systems and internal platforms
Skilled communicator who can navigate a tense collection call with diplomacy and close it with a clear commitment
Detail-oriented
Analytically strong, with the ability to review and verify complex billing information and translate findings into action
Proactive rather than reactive
Collaborative partner

Nice To Haves

Associate or bachelor's degree preferred

Responsibilities

Proactively collect outstanding payments from assigned customer accounts
Manage the full AR lifecycle for complex accounts including Supplier and Strategic Customers
Maintain meticulous records of all collection activity
Identify and resolve account discrepancies, unapplied payments, billing issues, and customer payment disputes
Reconcile the accounts receivable ledger to ensure records are accurate
Verify invoice accuracy
Build and maintain strong customer relationships
Collaborate with Sales, Customer Service, and Operations to remove the root causes of late payment
Provide dedicated support for strategic accounts