Accounts Receivable Analyst

Sika•Madison Heights, MI

1d•Onsite

About The Position

This position's purpose is to research and dispute short pays/debits taken by customers. The role will assist in resolving price discrepancies and aid in process improvements for uploading all automotive customer pricing. The Accounts Receivable Analyst will work with Corporate Finance to identify AR discrepancies for assigned accounts and resolve account discrepancies for their assigned customer base by working with customer contacts and Sika colleagues in Customer Service, Operations, and Sales. Items to resolve may include customer deductions, quantity and pricing discrepancies, and unpaid invoices. As needed, the analyst will work with Sika Customers to deliver required detail in order to resolve payment disputes, such as Proof of Deliveries, Bill of Ladings, and Updated Invoices. The role will identify and implement new and/or updated business processes to reduce/eliminate reoccurring AR discrepancies and improve AR performance. The analyst will act as backup to the import specialist, manage intercompany invoicing/debits as needed to ensure timely reconciliation of accounts, and work with Customer Service to apply debits and credits based upon approved AR discrepancy findings. Other AR related duties may be assigned by the Department Manager. Information received from AR once cash application is complete will be used to determine why payment debits were taken, working with sales, customer service, and Sika ship from locations. The analyst will research and resolve unpaid invoices and lead resolution with both OEM and Tier customers directly, involving Sika sales, customer service, and manufacturing locations as required. The role involves uploading customer invoices and troubleshooting actions required for manual submissions into customer websites to ensure prompt processing and payment. The analyst will monitor customer debits and coordinate credit issues with Customer Service, receiving email notifications when deductions are taken along with any backup provided. A monthly audit of sales summary from the Plant Controller will be conducted, looking for anomalies such as very high/very low C2, indicating potential pricing errors. Other duties may be assigned by the Manager.

Requirements

Bachelor’s degree or equivalent experience preferred in automotive sales or customer service.
Minimum three years of progressively responsible customer relations experience in which the candidate must have demonstrated a proven track record in achieving specific goals.
Excellent interpersonal oral and written communication skills.
Excellent analytical, planning skills.

Responsibilities

Research and dispute short pays/debits taken by customers.
Assist in resolving price discrepancies.
Assist in process improvements for uploading of all automotive customer pricing.
Work with Corporate Finance to identify AR discrepancies for assigned accounts.
Resolve account discrepancies for assigned Customer base working with Customer contacts and Sika colleagues in Customer Service, Operations, and Sales.
Work with Sika Customers to deliver required detail in order to resolve payment disputes.
Identify and implement new and/or updated business processes to reduce/eliminate reoccurring AR discrepancies and improve AR performance.
Act as backup to import specialist.
Manage intercompany invoicing/debits as needed to ensure timely reconciliation of accounts.
Work with Customer Service to apply debits and credits based upon approved AR discrepancy findings.
Determine why payment debits were taken working with sales, customer service and Sika ship from locations.
Research and resolve unpaid invoices.
Lead resolution with both OEM and Tier customers directly while involving Sika sales, customer service and manufacturing locations as required.
Upload customer invoices / troubleshoot actions required for manual submissions into customer websites to ensure prompt processing and payment.
Monitor customer debits and coordinate credits issues with Customer Service.
Monthly audit of sales summary from the Plant Controller, looking for anomalies (very high/very low C2, indicating potential pricing error).