CAPPS Financials Accounts Receivable Analyst

SMART TECH SKILLS LLC•Austin, TX

6d•Hybrid

About The Position

The Senior Systems Analyst provides highly advanced functional configuration, technical support, and consultative services for a statewide Enterprise Resource Planning (ERP) platform (PeopleSoft FSCM version 9.2). This role serves as the primary subject matter expert for the Accounts Receivable (AR) and Cash Receipts (CR) modules, overseeing customer master data, payment processing, aging and collections, write-offs, and integrations with Accounts Payable, Purchasing, Asset Management, and Project Costing modules. Operating with high independence, the analyst manages batch scheduling, system upgrades, and cross-functional support across state agencies.

Requirements

15 or more years of experience performing functional configuration changes within an enterprise ERP environment.
12 or more years of experience aligning with state government policies, administrative guidelines, and working directly with the Accounts Receivable/Billing module of PeopleSoft FSCM version 9.2.
12 or more years of hands-on experience utilizing PeopleSoft developer and reporting tools, including Application Designer, Integration Broker, SQL/SQR, BI Publisher, and SAP Business Objects.
10 or more years of experience managing, monitoring, and troubleshooting scheduled batch jobs within automated workload management tools.
10 or more years of experience applying security best practices, NIST standards, and multi-tenancy configurations within an enterprise ERP instance.
10 or more years of public sector experience directly working for or supporting a large network of 30 or more state government agencies.
10 or more years of experience developing and managing enterprise strategic roadmaps using cross-functional communication and planning.
10 or more years of experience utilizing ERP administrative support tools, including PUM, Fluid UI, and Elasticsearch.
10 or more years of experience performing functional project management activities and providing Tier 2 Service Desk support in coordination with Tier 3 managed services.
10 or more years of experience managing Major Incident Management (MIM) processes for high-priority (P1/P2) system incidents and participating in disaster recovery exercises.
10 or more years of experience designing and delivering presentations to executive steering committees and user groups.
10 or more years of experience supporting the Financials suite/tower in PeopleSoft FSCM version 9.2, and coordinating statewide fiscal year-end processing.
10 or more years of experience analyzing, designing, testing, and implementing components across two or more legacy and modern statewide financial systems.
8 or more years of experience interpreting contractual requirements, holding technology vendors accountable to agreements, and preparing WCAG 2.1-compliant digital materials.
8 or more years of experience working with General Ledger/Commitment Control and Asset Management core modules of PeopleSoft FSCM version 9.2.
5 or more years of experience working with the functional Accounts Receivable/Billing and Cash Receipts modules within a statewide financial ERP system.
3 or more years of experience utilizing ITIL principles and practices for IT service and asset management.

Nice To Haves

12 or more years of experience working with core modules of PeopleSoft FSCM version 9.2, including Accounts Payable and Purchasing/eProcurement.
10 or more years of experience providing production support and coordination for legacy statewide financial systems.
6 or more years of experience working with non-core modules of PeopleSoft FSCM version 9.2, including Inventory, Strategic Sourcing, Travel & Expense, and Project Costing.
Advanced analytical, problem-solving, and debugging skills to resolve complex functional and technical database anomalies.
Excellent communication and collaboration skills to facilitate requirement gathering among policy personnel, business users, and third-party vendors.
Highly structured approach to managing project tasks independently with minimal supervision.
Commitment to mentoring junior analysts and supporting continuous professional training and cross-training.

Responsibilities

Serve as the primary functional subject matter expert for the Accounts Receivable (AR) and Cash Receipts (CR) modules, driving production support, configuration, maintenance, and issue resolution.
Manage end-to-end AR configurations, including Business Unit setup, Customer Master Data, payment methods/terms, entry types/reasons, distribution codes, accounting rules, and ChartField defaults.
Establish aging IDs, collection rules, item groups/types, write-offs, adjustments, and receivable update/posting options.
Administer Cash Receipts (CR) definitions, fee codes, reference types, fee codes maintenance, and receipt processing workflows.
Lead the functional design phase by creating and reviewing Functional Design Documents (FDDs) and executing system changes utilizing event mapping, page and field configurators, drop zones, and page composer.
Utilize PeopleSoft technical and reporting tools, including Application Designer (records, fields, pages, components), SQR, SQL queries, BI Publisher, and SAP Business Objects, to support functional operations.
Monitor, track, and tune AR batch jobs to proactively manage schedules, identify processing failures, configure dependencies, and optimize runtime performance.
Navigate and manage system tools including PeopleSoft Update Manager (PUM), Change Assistant, Fluid UI, and Elasticsearch.
Provide Level 2 Service Desk support, managing complex ticketing, advanced troubleshooting, and configurations in coordination with Tier 3 managed services.
Partner across a large network of state agencies to gather requirements, document enhancements, and synchronize ticketing platforms (ServiceNow, BOSSDesk).
Support tight integrations between AR/CR and other core modules, including Accounts Payable, Purchasing, Asset Management, and Project Costing.
Deliver technical cross-training to junior analysts and comprehensive functional training to agency personnel.
Plan, schedule, and execute fiscal year-end reconciliations, verifications, and system configurations.
Ensure all digital assets, web layouts, and content comply with WCAG 2.1 accessibility standards.
Align operational support with ITIL frameworks, actively participating in disaster recovery plans, Major Incident Management (MIM) protocols for P1/P2 incidents, and annual SOC-1 attestation audits.