Accounts Receivable Analyst

ITW•Houston, TX

About The Position

The Accounts Receivable Analyst is responsible for accurate and timely cash application, collections management, billing adjustments, and customer account maintenance. The role partners with Customer Service, Sales, and Finance to maintain clean receivables, minimize bad debt exposure, and support monthly accounting close activities. It delivers consistent, high-quality financial execution to support cash flow and customer relationships. The position handles cash application and billing, including applying customer payments, processing invoices and adjustments, and maintaining transaction documentation. It also manages collections and customer accounts, reconciles accounts and payment variances, supports month-end close and reporting, and works across internal teams to resolve customer issues and improve AR workflows.

Requirements

At least 3 years of experience in Accounts Receivable or a related accounting role.
Advanced Excel and MS Office skills, including the ability to create and maintain VLOOKUP/XLOOKUP formulas and pivot tables.
Strong, clear, professional, customer-focused communication skills.
High attention to detail, accuracy, and follow-through.
Ability to analyze account discrepancies, identify root causes, and recommend solutions.
Strong organizational skills and ability to manage high-volume activity, multiple priorities, and deadlines.
Ability to work cross-functionally with Sales, Customer Service, and Finance.
Ability to identify process improvements and support standardization.
Ability to work independently and obtain results with minimal supervision.

Nice To Haves

Associate’s degree preferred; equivalent combination of training and relevant work experience will be considered.
Experience with ERP systems and Business Intelligence tools preferred.

Responsibilities

Accurately apply customer payments, including cash, checks, ACH, wire, and credit card payments, to accounts within daily operational standards; this includes wires toward AR lockbox and accrual.
Process invoices, credit memos, debit memos, and adjustments.
Maintain complete documentation for transactions and account actions.
Manage the end-to-end collections process to recover past-due balances.
Maintain weekly and monthly AR aging reports and proactively reduce overdue accounts and bad debt risk.
Partner with Sales and Customer Service to resolve disputes, short-pays, payment discrepancies, and invoice issues.
Manage customer credit holds and support customer communication about past-due exposure.
Reconcile customer accounts, research variances, and resolve unapplied cash or unidentified payments.
Support monthly close activities, including journal entries and balance sheet reconciliations.
Prepare standardized reports and metrics for Finance leadership and AR performance tracking.
Assist with documentation, process optimization, and continuous improvement initiatives.
Work with Customer Service on order release, payment issues, and account holds.
Partner with Sales Account Managers on dispute resolution, credit reviews, and customer escalations.
Collaborate with Accounting, Finance, and other internal teams as needed.
Provide professional, prompt customer support via email and phone.
Contribute to efficiency, accuracy, and workflow improvements across AR operations.
Support other projects and initiatives as assigned.