Accounts Receivable analyst
Thomasville Restoration•Baltimore, MD
•$55,000 - $75,000
About The Position
Thomasville Restoration's vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding an Accounts Receivable Analyst. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.
Requirements
- 2+ years of accounts receivable or collections experience, preferably within the construction or restoration industry
- Strong work ethic, integrity, positive attitude, and attention to detail
- Self-motivated professional with a passion for improvement
- Commitment to protecting confidential customer and company information
- Ability to work independently in a fast-paced, growing environment
- Excellent time management and organizational skills with the ability to prioritize
- Strong communication (verbal and written), problem-solving, and negotiation skills
- Ability to build strong relationships with homeowners, insurance adjusters, and colleagues
- Proficiency in Microsoft Office (especially Excel)
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Collect customer payments in line with due dates to meet delinquency and average-days-to-collect targets
- Monitor job completion status and request payments from third-party administrators, insurance carriers, and other stakeholders per their policies and procedures
- Assist homeowners in navigating mortgage companies’ loss draft processes and paperwork
- Conduct professional outbound collection calls, building rapport with customers and ensuring a positive experience with Thomasville Restoration
- Identify and resolve issues contributing to account delinquency, collaborating with estimators, project managers, and senior management as needed
- Resolve customer/client discrepancies and short payments
- Develop repayment plans and process account adjustments
- Update account status records and document all conversations, agreements, and action plans
- Identify and implement opportunities to streamline billing and collection processes
- Produce regular reporting on collection activity and accounts receivable status
- Perform additional tasks and duties to support the Accounts Receivable Department
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
