Accounts Receivable Agent Adjustments

Purolator•Mississauga, ON

2d•Onsite

About The Position

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Requirements

Minimum 2 years experience in accounts receivable, credit control, or related field
Knowledge of billing, contracts, claims, debit/credits, and all related areas
Strong knowledge of accounting principles and financial systems (e.g., SAP, S4HANA)
Proficient in Microsoft Office Suite, particularly Excel
Keen problem-solving skills
Ability to perform root cause analysis
Excellent attention to detail and ability to maintain accuracy in a fast-paced environment
Strong communication skills, both written and verbal, with the ability to interact professionally with customers and sales
Ability to multitask, prioritize work effectively, and meet deadlines
Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Nice To Haves

Logistic experience in Accounts Receivables is an asset.

Responsibilities

Enter, update, and process credit / adjustments to invoice in the system
Responsible for researching, resolving, and responding to customer inquiries and billing discrepancies in a timely and accurate manner
Proactively identify and address issues, minimizing the number of credit requests that reach our generic inbox by providing effective solutions
Ensure all approved credits and adjustments comply with company policies, Terms and Conditions, and internal controls
Respond to internal and external inquiries related to invoice disputes, providing clear resolution and documentation
Liaise with Sales, Customer Service, and Accounts Receivable teams to ensure alignment and accuracy in credit application
Coordinate with Sales representatives to clarify customer requests and ensure a seamless and professional customer experience
Support internal and external audits by providing necessary documentation and explanations
Prepare reports and dashboards related to credits issued, dispute trends, and aging of disputes or pending resolutions
Identify areas of improvement in current processes and recommend solutions for greater efficiency and accuracy
Ensure compliance with company procedures and regulatory standards
Perform other duties as assigned.