Accounts Receivable Admin

Lithia & Driveway

7d•$17 - $24•Remote

About The Position

Dealership: L0105 Lithia Home Office Accounts Receivable Administrator At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. As an Accounts Receivable (AR) Administrator, you'll serve as a key liaison between Lithia Motors and our valued customers. You’ll ensure payments are processed accurately, credit lines are maintained efficiently, and internal partners are supported—while delivering outstanding service to both internal stakeholders and customers. This role operates in a fast-paced environment with a mix of administrative responsibilities, outbound customer communication, and internal follow-up. Success requires strong communication, ownership of tasks, and the ability to manage volume while meeting service level agreements (SLAs).

Requirements

Detail-oriented with a proactive, deadline-driven mindset
Strong, direct written and verbal communication skills
Customer service experience in fast-paced or call center environments
Confidence making outbound calls (collections experience a plus)
Strong critical thinking and active listening abilities
Organized, self-motivated, and able to work independently
Proficiency in Microsoft Excel (including XLOOKUP)
Experience with ERP systems
High School graduate or equivalent, 18 years or older required.

Nice To Haves

collections experience a plus

Responsibilities

Process payments and refunds accurately and on time
Reconcile AR schedules in accordance with company policy
Provide support to store locations and internal stakeholders as needed
Manage internal stakeholder meetings and follow-ups to ensure alignment and timely resolution
Review and input credit application details into internal systems
Investigate and resolve account discrepancies and billing issues
Respond to service and parts customer inquiries within defined service level agreements (SLAs)
Conduct outbound calls to customers and partners to resolve balances, clarify accounts, and drive timely payment activity
Maintain consistent communication to ensure deadlines and SLAs are met
Other administrative and support projects as assigned