Accounts Receivable Admin I
About The Position
Veteran Benefits Guide (VBG) is seeking an Accounts Receivable Administrator to support the AR Manager with invoice audits, reporting, dispute management, payment plan corrections, and customer communication. This role is crucial for ensuring accurate invoices, timely follow-up, and efficient AR operations that align with the company's goals. VBG has been serving nation's service members for over 10 years, founded by a U.S. Marine Corps Veteran, and has assisted over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community.
Requirements
- 1+ year of Accounts Receivable, administrative, and customer service experience
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong math and 10-key skills
- Professional verbal and written communication skills
- High School Diploma or Equivalent
Nice To Haves
- NetSuite experience preferred
- Experience with veteran disability benefits is a plus
- Associate's Degree in Accounting, Business, or Related Field
Responsibilities
- Assist the AR Manager with daily AR operations, including invoice review, account research, and reporting support.
- Review, process, and complete invoice adjustments to ensure billing accuracy and proper account maintenance.
- Research and correct payment plan errors to ensure account accuracy and proper posting.
- Assist with reviewing account balances, payment discrepancies, and unapplied cash issues.
- Work with Operations to investigate and resolve customer disputes by reviewing account history, supporting documentation, and communication records.
- Monitor and respond to AR emails, route phone calls appropriately, and make courtesy follow-up calls as needed.
- Handle overflow calls in a professional manner and provide accurate assistance or redirection to the appropriate team member.
- Maintain accurate records of customer communications, adjustments, disputes, and resolution activity.
- Assist with preparing various AR-related reports, including aging reports, commission reports, and other recurring management reports.
- Collaborate with internal departments to resolve billing issues, account discrepancies, and customer concerns.
- Identify process improvement opportunities and provide suggestions to improve cash flow and customer experience.
- Support ad hoc projects and additional duties as assigned by the AR Manager.
Benefits
- Choice of Medical, Vision, and Dental plans with company premium contributions
- Vacation and sick time
- 8 paid holidays plus a floating holiday
- 401k with company match after 90 days
- Other ancillary benefits
- In-house training and on-the-job development
- Flexibility to work from home based on business needs and policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
