Utility Billing

City of West Sacramento•West Sacramento, CA

8d•Onsite

About The Position

This recruitment will be used to fill one (1) vacancy in the Revenue Collection/Utility Billing division. The vacancy will serve as a customer service representative handling transactions with the public including cash handling, utility billing, processing payments and invoices, issuing parking permits, and answering phones. The Accounting Technician assigned to the Revenue Collection/Utility Billing Division plays a key role in providing excellent customer service to internal and external customers alike. This position is responsible for a variety of financial and customer service functions, including utility billing, payment processing, cash handling, invoice processing, issuing parking permits, and responding to customer inquiries in person and by phone. The ideal candidate is detail-oriented, organized, and committed to delivering accurate, efficient, and courteous service. As this role requires a high level of customer service both by phone and in person, a minimum of one year of experience providing customer service to members of the public is preferred. Experience in utility billing and Excel is a plus. DEFINITION: The Accounting Technician performs customer service activities and account entry and record keeping work in the maintenance of city financial accounts and records and assists in the preparation of financial reports and analyses. SUPERVISION RECEIVED AND EXERCISED: Receives direct and general supervision from the Department Head and/or his/her designee. No direct supervision of staff is exercised. CLASS CHARACTERISTICS: The Accounting Technician I is the entry level classification within the Accounting Technician career series. An Accounting Technician I is expected to perform routine statistical, financial and customer service tasks while learning more complex and difficult account entry and record keeping work. Upon satisfactory completion of one (1) year of training and meeting the education requirement, the Accounting Technician I will be appointed to the Accounting Technician II. Satisfactory performance means an overall "satisfactory" rating or higher on the performance evaluation during the last evaluation period. The Accounting Technician II is the journey level in the Accounting Technician series and is responsible for general ledger maintenance and management of accounts payable/receivable systems. Upon recommendation of the Department Head and approval by the City Manager or his/her designee, an Accounting Technician II may advance to the Accounting Technician III classification after he/she has performed the full range of duties of an Accounting Technician II for two (2) years, has demonstrated the abilities and competencies necessary to perform the full range of Accounting Technician III duties and has attained the minimum qualifications for Accounting Technician III position. The Accounting Technician III is the advanced level and is responsible primarily for planning, directing, reviewing and participating in the work of other engaged in Accounting Technician activities.

Requirements

High school diploma or equivalent.
Accounting Technician II/III: High school diploma or equivalent plus college level coursework in accounting.
Accounting Technician II: One (1) year of responsible experience in statistical, fiscal, or non-routine account entry and record keeping work.
Accounting Technician III: Two (2) years of responsible experience in statistical, fiscal, or non-routine account entry and record keeping work, at least one (1) year of which included the indirect supervision of other engaged in accounting office work or one (1) year of experience equivalent to an Accounting Technician II.
If required to drive, possession and maintenance of a California driver's license.
Pass a screening process to become bonded.

Nice To Haves

A minimum of one year of experience providing customer service to members of the public is preferred.
Experience in utility billing and Excel is a plus.

Responsibilities

Performs routine statistical, financial and customer service tasks.
Serves as customer service representative handling transactions with the public such as processing payments, issuing permits, and answering the telephone.
Learns and becomes proficient in compiling financial data.
Learns and becomes proficient in preparing financial reports and analyses.
Performs difficult account record keeping and billing work, including the maintenance of journals, general and subsidiary legers, and the operation of computer equipment.
Prepares a wide variety of journal actions dealing with accounts payable and receivable, fund transfers, services, corrections and other matters.
Prepares claims for reimbursements from Federal and State agencies for various programs.
Assists in the establishment and maintenance of records of contracts, insurance, and inventories.
Participates in the processing of accounts receivable and payable.
Assists in the compilation of the city budget and in the development of revenue and expenditure projections.
Performs a variety of special projects dealing with accounting and budgeting activities.
Makes bank deposits.
Backs up clerical staff.
Assists other accounting or clerical staff in the performance of their functions.