Accounting Technician III - BU

City of Seattle • Seattle, WA

4d • Hybrid

About The Position

Seattle Public Utilities’ (SPU) People, Culture, and Community Branch has multiple openings for an Accounting Technician III within Customer Accounts & Billing Services. SPU is committed to service excellence and is looking for customer service-oriented candidates with a background in accounting or bookkeeping. A successful candidate would provide an exceptional work ethic, a team-oriented mindset, strong organizational skills, and the ability to work with a diverse staff in a dynamic work environment. Employees in this position are required to exercise judgment in leading their junior level peers, performing complex accounting records maintenance activities in the utility billing system and recommending work methods and processes. Work is performed independently except in unusual or non-routine instances. This position is represented by the PROTEC17 Administrative Support Bargaining Unit. About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. For more information about SPU, check out the: SPU Website SPU Workplace Expectations Strategic Business Plan SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities. Why Join Our Team? We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family-friendly work environment that supports a work life balance, including: Hybrid work schedule opportunities Family-friendly and multicultural work environment Generous benefits package Free Orca Pass City pension plan with employer/employee contributions Growth potential and advancement opportunities

Requirements

• Three (3) years of previous accounting and/or bookkeeping experience or one (1) year work experience as an Accounting Technician II (or a combination of education/experience/training which provides an equivalent background required to perform the work of the class).

Nice To Haves

• Working knowledge of utility billing software.
• Demonstrated proficiency in MS Office applications (Word and Excel are emphasized).
• Strong customer service ethic; strong attention to detail.
• Team oriented and experience in mentoring and developing staff.
• Demonstrated ability to successfully train diverse staff in business processes and procedures.
• Demonstrated ability to exhibit initiative in undertaking special projects or other work as assigned by Supervisor; willingness to take direction.

Responsibilities

• Serve as lead worker over junior staff to coordinate assignments, resolve problems, monitor work, provide instruction on tasks and ensure proper work methods.
• Coordinate, research, prepare and process adjustments for customer accounts.
• Investigate and resolve difficult billing inquiries and account information requested by the department.
• Assist in the implementation of new procedures and methods.
• Prepare special reports, summaries, and statements.
• Trais employees in current procedures and practices.
• Orient new employees to the work performed by the unit.
• Monitor the accuracy and correctness of utility bills issued to wholesale/purveyor customer accounts.
• Adjust customer accounts for crossed meters and water leaks.
• Provide backup support for the Account Tech III lead as needed.

Benefits

• Hybrid work schedule opportunities
• Family-friendly and multicultural work environment
• Generous benefits package
• Free Orca Pass
• City pension plan with employer/employee contributions
• Growth potential and advancement opportunities
• vacation
• holiday
• sick leave
• medical, dental, vision, life and long-term disability insurance for employees and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed