Accounting Support Team, Specialist - (REMOTE)

eXp World Holdings, Inc.•Calgary, AB

10d•Remote

About The Position

This individual must have high attention to detail and excellent communication skills, and enjoys working in a fast-paced environment. The role involves ensuring agent correspondence is acknowledged promptly, inquiries are directed appropriately, and preparing various employment-related documents and reports. It also includes managing cheque deposits, filing, and following up on outstanding accounts receivable. The position requires being a subject matter expert, performing tasks efficiently, maintaining communication with team members and supervisors, and adhering to company policies. Collaboration, ownership of work, and availability during working hours are also key aspects of the role.

Requirements

3+ years experience working in a customer service environment
Must be very well organized and able to multi-task
Willing to work additional hours if required
Agile/Flexible attitude
Strong attention to detail required
Excellent customer service abilities: written and verbal communication must be superb
Excellent critical thinking and problem solving skills
Team player - able to complete individual tasks as well as work on a team to accomplish a goal
Excellent communication skills both written and verbal
Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
Proficient knowledge of G Suite required
Remote Work experience required
Dedicated home-office/work space
Aptitude for using online platforms and softwares to work remotely

Nice To Haves

Experience in the real estate industry strongly preferred
Experience in coordinating events and group activities
Microsoft Office experience is a bonus
Advanced Trello experience preferred

Responsibilities

Ensure all Agents correspondence is acknowledged within 2 hours
Ensure Agents inquiries are directed to the appropriate department
Regularly meet with AST Lead to be aware of all changes/updates to policy and procedures
Prepare Employment verification letters when requested
Prepare Report of Earnings to Agents and send T4A and tax sheets when requested
Filing for various departments within the Finance Department
Receive and deposit cheques received from Canada Post or various couriers through the FTNI App or In person at a branch when required.
Organize and store physical cheques in accordance with retention policies, until shredding requirement at which time, can shred
Forward any mail to agents or other departments as identified
Follow up with Other Brokers/Lawyers for outstanding A/R as noted on the Funding & Productivity Reports
Be the subject matter expert in your area of expertise.
Perform designated job tasks efficiently and within the provided time frame.
Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
Attend virtual meetings, provide updates on progress, and actively participate in discussions.
Adhere to company policies and guidelines, including data security and confidentiality.
Complete assigned projects, assignments, or tasks with attention to detail and quality.
Manage and prioritize workload effectively to meet deadlines and deliver results.
Continuously update job knowledge by participating in training opportunities or self-directed learning.
Collaborate with colleagues on shared documents or projects using remote collaboration tools.
Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
Ensure availability and responsiveness during agreed-upon working hours.